Customer Success Manager - Remote

Customer Success Manager role owning post-sale customer relationships, onboarding, adoption, and long-term value for APAC customers using Savant s analytics automation platform.

Requirements

• 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles

• Strong written and verbal executive-level communication skills

• Experience managing multiple customer projects at the same time

• Experience delivering live trainings, onboarding sessions, or workshops

• Strong understanding of business analytics, data preparation, analysis, and reporting

• Familiarity with analytics tools like Alteryx or similar workflow-based platforms

• Ability to translate business problems into analytics-driven solutions

• Strong ownership, organization skills, and attention to detail

• Comfort working with globally distributed teams

Responsibilities

• Own and manage a portfolio of APAC customers post-sale

• Lead customer onboarding including planning, data readiness, and enablement

• Conduct live product trainings, workshops, and demos

• Partner with customer leaders to define success metrics and track outcomes

• Drive product adoption and identify expansion opportunities

• Act as first-line support for customer questions and issues

• Document, triage, and escalate product issues to Engineering or Product teams

• Coordinate with internal teams to resolve issues and update customers

• Manage customer health, renewals, and risk mitigation

• Maintain accurate customer documentation and success plans

• Explain complex analytics concepts to technical and non-technical users

Job Details

Interview Process

• Initial HR Screening

• Hiring Manager Interview

• Technical / Case Discussion

• Final Interview

Important Note