Customer Success Manager

Job Description

Role: customer success: • Manage the implementation process, and deliver a timely launch with clients (corporates / employers). • Sending out communication plans to our clients for distribution via email, social media and other digital media. • Actively take on process improvement projects to ensure effective client (employer) and customer (employee) on-boarding. • Proactively manage client relations and share valuable data insight to build client conviction in Jify. • Building a strong understanding of the customer cohorts at the clients sites. • Delivering demos at events/exhibitions/client offices/webinars to our clients and customers (Employees) • Assisting with performance tracking and reporting for our clients. • Escalating any issues/risks to management/ product teams. • Proactively re-solving client/customer concerns and feeding into product enhancements. • Support product teams to seek employee feedback from time to time. • Manage and update company database and customer relationship management systems. Successful applicants: • 5+ years in account / client management in a b2b business/ dept of a financial institution/fintech/Saas company (Desirable) You've got experience in a customer / sales support role at a bank/fintech/nbfc. • (Desirable) You've got a related degree in Business Commerce or Management. Show more Show less