Customer Success Manager - MEA

Job Title: Customer Success Manager Location: Bangalore (On-site; full-time) About Locus : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform . Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the Role As a Customer Success Manager you will be responsible for acting as trusted advisors who drive value through onboarding, adoption, expansion and renewals. The role is revenue-focused, and you will own renewals, upsell, cross-sell, and expansion conversations to maximize customer lifetime value. Key Responsibilities: Customer Onboarding & Adoption Ensure effective customer onboarding and drive sustained adoption over time. Develop a deep understanding of client goals and align our solutions to deliver measurable business impact. Educate clients about key product features and ensure high engagement. Account Growth (Upsell, Cross-Sell & Expansion) Identify growth opportunities within existing accounts and drive upsell and cross-sell initiatives. Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion. Own renewal discussions and proactively mitigate churn risks. Work closely with sales and marketing teams to drive account expansion campaigns. Relationship Management & Client Engagement Develop and maintain strong relationships with key stakeholders at all levels. Conduct business reviews (MBRs/QBRs), analyze key performance indicators (KPIs), and share insights. Act as the voice of the customer, providing feedback to Product, Engineering, and Support teams. Operational & Issue Resolution Collaborate with internal teams to ensure smooth service delivery and issue resolution. Track customer usage trends to identify at-risk accounts and implement proactive strategies. Qualifications: 3 - 5 years of experience in Customer Success, Account Management, or Sales in an IT, SaaS, or Enterprise Software company. Experience in sales-driven roles with a proven ability to drive upsell, cross-sell, and account expansion. Supply Chain or Logistics industry experience is a plus. Ability to build relationships with decision-makers, product champions, and end-users in both startups and large enterprises. Strong executive presence, negotiation, and stakeholder management skills. Passion for technology and a growth-focused mindset. What We Offer Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.