Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for an experienced B2B Content Writer to join our marketing team. In this role, you’ll create high-quality, intent-driven content that supports our awareness, lead generation, and customer engagement efforts. You’ll focus on formats like blogs, e-books, landing pages, email campaigns, and WhatsApp drip sequences — all crafted to resonate with our audience of modern, digital-first businesses. What You’ll Do Plan and write compelling, original content across key channels including: Blogs E-books and long-form resources Landing and campaign pages Email nurtures and newsletters WhatsApp drip campaigns Ensure all content aligns with brand voice, messaging, and business objectives Apply current SEO best practices and adapt content strategies for the evolving search landscape, including AI-generated and LLM-impacted search behavior Leverage social media platforms to amplify content reach and engagement Restructure and optimize blog content to rank effectively for large language models (LLMs) and AI-influenced search results Should have used tools like Airops, Gummyloop, or similar workflows Use Google Search Console to monitor content performance, identify opportunities, and guide optimization strategies Utilize automated workflows and content tools to streamline content production, distribution, and performance tracking Collaborate with cross-functional teams including demand generation, product marketing, and design Continuously evaluate content performance and iterate based on insights and business priorities Contribute to a structured, scalable content system that supports rapid growth and localization Requirements What We’re Looking For 5–7 years of experience writing B2B SaaS content, with a strong focus on growth and demand generation Proven ability to create content that ranks, resonates, and converts Deep understanding of SEO fundamentals, search intent, and how to adapt content for today’s AI-driven search environment Skilled at simplifying complex topics and crafting narratives that speak to decision-makers Experience working in fast-paced, cross-functional environments Excellent attention to detail, editorial judgment, and consistency in tone and structure
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for a strategic and creative B2B Content Writer/ Marketer to join our marketing team. In this role, you'll create high-quality, intent-driven content that fuels awareness, demand generation, and customer engagement. You’ll craft blogs, e-books, landing pages, email campaigns, and WhatsApp drips tailored to modern, digital-first businesses. What You’ll Do Plan and write compelling content across key formats: Blogs E-books and long-form resources Landing and campaign pages Email nurtures and newsletters WhatsApp drip campaigns Ensure all content aligns with brand voice, messaging, and business objectives Apply modern SEO best practices — including optimizing for AI-influenced search behavior and LLM relevance Leverage social and owned channels to amplify content reach Use Google Search Console to monitor content performance and guide optimization Collaborate cross-functionally with demand gen, product marketing, and design teams Contribute to a structured, scalable content system that supports rapid growth and localization Continuously test and iterate based on content performance data Qualities We’re Looking For Deep Researcher Able to source and validate data from platforms like Statista, Gartner, Meta docs, and government reports . Understands the importance of fact-checking and EEAT principles . Search Intent First Can instantly spot whether a keyword maps to TOFU, MOFU, or BOFU, and crafts content structure accordingly — not just based on keywords, but true user intent . Storytelling Ability Makes technical topics like WhatsApp APIs engaging. Can write with empathy and clarity , especially for case studies and success stories . Clarity + Simplicity Writes like explaining to a 10th grader. Short sentences, active voice, and well-structured content with bullets where appropriate. SEO Awareness Understands hub & spoke, interlinking, content cannibalization , and uses search-optimized headers that still sound natural. CTA Smartness Places CTAs with intent — aligning them with the funnel stage (e.g., eBook for TOFU, demo for MOFU, pricing for BOFU). Global + Local Mindset Understands tone and messaging variations across geographies (e.g., LATAM vs India vs Greater China). Can tailor messaging by persona — startup founder vs enterprise decision-maker. Collaboration Friendly Works well with designers, editors, and SEOs. Open to using internal templates, Notion workflows, and checklists . Requirements What We’re Looking For 5–7 years of experience writing B2B SaaS content, with a focus on growth and demand generation Proven ability to create content that ranks, resonates, and converts Strong understanding of SEO fundamentals and AI-era search behavior Skilled at simplifying complex topics for different decision-makers Comfortable working in fast-paced, cross-functional setups Strong editorial judgment, attention to detail, and consistency in tone. Due to the volume of applications, we regret that only shortlisted candidates will be notified.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. What You’ll Be Doing As a Talent Acquisition Executive, you’ll be at the frontlines of our hiring efforts, driving end-to-end recruitment across multiple functions and regions. From sourcing and screening to coordinating offers, you’ll ensure a smooth and efficient process for both candidates and internal stakeholders. Your work will directly impact our ability to scale quickly and hire the right people at the right time. Key Responsibilities Partner closely with hiring managers to define hiring needs, refine job requirements, and develop compelling job postings. Manage the full-cycle recruitment process: sourcing, screening, coordinating interviews, and managing offers. Proactively build strong talent pipelines through LinkedIn, job boards, referrals, events, and networking. Ensure timely, effective hiring with clear documentation and progress tracking via our ATS (Workable). Coordinate interviews and maintain smooth, professional communication with candidates to ensure a strong candidate experience. Keep candidate records accurate and up-to-date in the ATS while maintaining compliance with internal policies. Assist with offer preparation, salary proposals, and onboarding processes. Generate recruitment reports, dashboards, and hiring updates for internal stakeholders. Stay informed on recruitment trends and labor market shifts in Vietnam and the broader APAC region. Contribute to employer branding efforts and participate in recruitment marketing and events. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 4-6 years of experience in recruitment or talent sourcing, preferably in fast-growing startups or SaaS/tech environments. Experience in high-volume and non-executive hiring is a plus. Strong knowledge of the local labor market, employment laws, and regional hiring practices in APAC. Excellent interpersonal and communication skills—you’re confident engaging with both candidates and internal stakeholders. Skilled in sourcing tools such as LinkedIn Recruiter, job portals, and ATS platforms (Workable experience is a bonus). Organized, detail-oriented, and capable of juggling multiple open roles simultaneously. A team player with a proactive mindset and a bias for action. Professional, discreet, and able to handle confidential information with care. Proficient in MS Office Suite (Excel, PowerPoint, Word) and open to using AI tools like ChatGPT to support productivity. Why join us? Be part of a diverse, globally distributed team Enjoy a collaborative, transparent, and empowering culture Competitive compensation and flexible working arrangements Work at the forefront of SaaS innovation and make real impact
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. What You’ll Be Doing As a Talent Acquisition Executive, you’ll be at the frontlines of our hiring efforts, driving end-to-end recruitment across multiple functions and regions. From sourcing and screening to coordinating offers, you’ll ensure a smooth and efficient process for both candidates and internal stakeholders. Your work will directly impact our ability to scale quickly and hire the right people at the right time. Key Responsibilities Partner closely with hiring managers to define hiring needs, refine job requirements, and develop compelling job postings. Manage the full-cycle recruitment process: sourcing, screening, coordinating interviews, and managing offers. Proactively build strong talent pipelines through LinkedIn, job boards, referrals, events, and networking. Ensure timely, effective hiring with clear documentation and progress tracking via our ATS (Workable). Coordinate interviews and maintain smooth, professional communication with candidates to ensure a strong candidate experience. Keep candidate records accurate and up-to-date in the ATS while maintaining compliance with internal policies. Assist with offer preparation, salary proposals, and onboarding processes. Generate recruitment reports, dashboards, and hiring updates for internal stakeholders. Stay informed on recruitment trends and labor market shifts in Vietnam and the broader APAC region. Contribute to employer branding efforts and participate in recruitment marketing and events. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 4-6 years of experience in recruitment or talent sourcing, preferably in fast-growing startups or SaaS/tech environments. Experience in high-volume and non-executive hiring is a plus. Strong knowledge of the local labor market, employment laws, and regional hiring practices in APAC. Excellent interpersonal and communication skills—you’re confident engaging with both candidates and internal stakeholders. Skilled in sourcing tools such as LinkedIn Recruiter, job portals, and ATS platforms (Workable experience is a bonus). Organized, detail-oriented, and capable of juggling multiple open roles simultaneously. A team player with a proactive mindset and a bias for action. Professional, discreet, and able to handle confidential information with care. Proficient in MS Office Suite (Excel, PowerPoint, Word) and open to using AI tools like ChatGPT to support productivity. Why join us? Be part of a diverse, globally distributed team Enjoy a collaborative, transparent, and empowering culture Competitive compensation and flexible working arrangements Work at the forefront of SaaS innovation and make real impact
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for a Product Solutions Engineer in India who combines strong backend engineering skills with product thinking and customer-facing capabilities. You will serve as the technical bridge between our customers, product, and engineering teams — designing, implementing, and supporting solutions that bring real business impact. This is an exciting opportunity for an engineer who enjoys both coding and collaborating directly with customers to shape product direction. Responsibility Work closely with customers to understand requirements and design technical solutions using Astra - Wati’s latest AI Agent platform. Build, customize, and integrate APIs, microservices, and automation workflows. Collaborate with product managers to translate customer needs into product improvements. Deliver product demos, POCs, and technical workshops to enterprise clients. Debug and resolve technical issues in production environments. Contribute to technical documentation, best practices, and internal tooling. Requirements Bachelor’s degree in Computer Science, Engineering, or related field. 2–4 years of experience in software engineering, solutions engineering, or backend development. Strong coding ability in JavaScript, Python, or Go (bonus: hands-on with APIs/SDKs). Familiarity with SaaS platforms, integrations, and cloud environments (AWS, GCP, or Azure). Excellent communication skills to explain technical concepts to non-technical stakeholders. Strong problem-solving mindset, with the ability to balance product usability and technical feasibility. Bonus Points Prior experience in customer-facing engineering roles (Solutions Engineer, Pre-sales, or Technical Consultant). AI agent experiences. Experience with messaging platforms, CRM, or CPaaS products. Track record of delivering POCs or technical onboarding for enterprise clients. Why Join Us Hybrid role blending engineering, product, and customer engagement. Work on impactful projects that directly influence product direction. Be part of a mission-driven, global team scaling one of the fastest-growing SaaS companies.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for a Product Solutions Engineer in India who combines strong backend engineering skills with product thinking and customer-facing capabilities. You will serve as the technical bridge between our customers, product, and engineering teams — designing, implementing, and supporting solutions that bring real business impact. This is an exciting opportunity for an engineer who enjoys both coding and collaborating directly with customers to shape product direction. Responsibility Work closely with customers to understand requirements and design technical solutions using Astra - Wati’s latest AI Agent platform. Build, customize, and integrate APIs, microservices, and automation workflows. Collaborate with product managers to translate customer needs into product improvements. Deliver product demos, POCs, and technical workshops to enterprise clients. Debug and resolve technical issues in production environments. Contribute to technical documentation, best practices, and internal tooling. Requirements Bachelor’s degree in Computer Science, Engineering, or related field. 2–4 years of experience in software engineering, solutions engineering, or backend development. Strong coding ability in JavaScript, Python, or Go (bonus: hands-on with APIs/SDKs). Familiarity with SaaS platforms, integrations, and cloud environments (AWS, GCP, or Azure). Excellent communication skills to explain technical concepts to non-technical stakeholders. Strong problem-solving mindset, with the ability to balance product usability and technical feasibility. Bonus Points Prior experience in customer-facing engineering roles (Solutions Engineer, Pre-sales, or Technical Consultant). AI agent experiences. Experience with messaging platforms, CRM, or CPaaS products. Track record of delivering POCs or technical onboarding for enterprise clients. Why Join Us Hybrid role blending engineering, product, and customer engagement. Work on impactful projects that directly influence product direction. Be part of a mission-driven, global team scaling one of the fastest-growing SaaS companies.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the Role The Enterprise Account Executive (AE) is responsible for driving revenue growth through acquiring and expanding relationships with large enterprise customers. This role focuses on consultative selling, strategic account management, and delivering value to senior decision-makers across enterprise organizations. He/ She will identify opportunities, manage the entire sales cycle from prospecting to close, and collaborate cross-functionally with marketing, customer success, and product teams to ensure a seamless customer experience. Key Responsibilities Develop and execute a strategic sales plan to achieve quarterly and annual revenue targets. Identify, qualify, and close new business opportunities within the enterprise segment. Manage full-cycle sales: prospecting, discovery, solution presentation, negotiation, and closing. Build relationships with key stakeholders, including C-suite executives, IT leaders, and procurement teams. Partner with internal teams (Solutions Engineering, Marketing, Product, Customer Success) to ensure successful implementations and customer satisfaction. Maintain accurate pipeline forecasts and CRM hygiene (Hubspot). Conduct detailed needs assessments to align solutions with customer business goals and technical requirements. Negotiate contract terms and pricing to maximize value for both the customer and the company. Represent the company at industry events, conferences, and networking opportunities. Requirements 5–8+ years of B2B sales experience, with at least 3 years selling to enterprise accounts. Proven track record of meeting or exceeding $1M+ annual quotas. Experience managing complex sales cycles with multiple stakeholders and long deal timelines. Strong understanding of SaaS, cloud, or enterprise software solutions. Excellent communication, negotiation, and presentation skills. Proficiency in CRM tools (e.g.HubSpot) and sales productivity software.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the Role The Enterprise Account Executive (AE) is responsible for driving revenue growth through acquiring and expanding relationships with large enterprise customers. This role focuses on consultative selling, strategic account management, and delivering value to senior decision-makers across enterprise organizations. He/ She will identify opportunities, manage the entire sales cycle from prospecting to close, and collaborate cross-functionally with marketing, customer success, and product teams to ensure a seamless customer experience. Key Responsibilities Develop and execute a strategic sales plan to achieve quarterly and annual revenue targets. Identify, qualify, and close new business opportunities within the enterprise segment. Manage full-cycle sales: prospecting, discovery, solution presentation, negotiation, and closing. Build relationships with key stakeholders, including C-suite executives, IT leaders, and procurement teams. Partner with internal teams (Solutions Engineering, Marketing, Product, Customer Success) to ensure successful implementations and customer satisfaction. Maintain accurate pipeline forecasts and CRM hygiene (Hubspot). Conduct detailed needs assessments to align solutions with customer business goals and technical requirements. Negotiate contract terms and pricing to maximize value for both the customer and the company. Represent the company at industry events, conferences, and networking opportunities. Requirements 5–8+ years of B2B sales experience, with at least 3 years selling to enterprise accounts. Proven track record of meeting or exceeding $1M+ annual quotas. Experience managing complex sales cycles with multiple stakeholders and long deal timelines. Strong understanding of SaaS, cloud, or enterprise software solutions. Excellent communication, negotiation, and presentation skills. Proficiency in CRM tools (e.g.HubSpot) and sales productivity software.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. WATI is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and experienced Customer Success Manager (US market) to join our team. The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for our customers, helping them to achieve their goals and maximize the value of our solutions. Key Responsibilities: Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions. Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company. Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes. Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products. Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions. Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges. Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience. Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth. Requirements Bachelor’s degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus. 5-8 years of experience in customer success, account management, or a related role, preferably within B2B SaaS industry in the US market. Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience. Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus. Strong customer orientation with a proven ability to build and maintain customer relationships. Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically. Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support. Demonstrated track record of achieving customer satisfaction, retention, and growth targets. Note - Shift time - EMEA
About Wati Wati is a rapidly growing, venture-backed SaaS company on a mission to empower small and medium businesses to build stronger customer relationships through modern messaging. Our platform provides a complete business messaging solution for sales, marketing, and customer support — enabling businesses to communicate with their customers at scale. With tens of millions in ARR and a global customer base across Asia, Europe, and the US, Wati is at the forefront of transforming how businesses engage with their customers. Historically, our growth has been powered by paid ads. But the future of demand generation is changing fast. Customers now discover products through AI-powered search, trusted communities, and authentic voices. To stay ahead, Wati is reimagining demand generation — combining brand, performance, and community into a single, integrated growth engine. We’re now looking for a Head of Demand Generation — a strategic, data-driven, and creative leader to own our global demand gen function. You’ll lead a team that shapes Wati’s presence across paid, organic, community, and AI-driven discovery channels. The Role As the Head of Demand Generation, you’ll be responsible for designing and executing the global strategy that drives awareness, engagement, and pipeline growth for Wati. This is a senior, high-impact role that will define how Wati scales demand globally — uniting brand, performance, and community into one growth engine. Today, true demand generation means creating and capturing demand across all discovery and intent surfaces — from AI search and social to paid media and communities. You’ll lead this full spectrum at Wati, integrating brand storytelling, performance marketing, and community-led growth into one cohesive, measurable engine. You’ll lead a team across paid media, content, and lifecycle marketing to build full-funnel campaigns that attract, educate, and convert SMBs around the world. What You’ll Do Own the Demand Generation Strategy Define and execute Wati’s global demand generation roadmap across paid, organic, and community channels. Build and execute a cross-channel strategy that creates and captures demand across all discovery and intent surfaces — paid, organic, community, and AI-driven search. Build a scalable, data-driven growth engine that balances long-term brand building with short-term pipeline creation. Collaborate with leadership to align marketing performance with revenue goals, sales pipeline, and company OKRs. Lead Paid Marketing Own strategy, budgeting, and execution for paid campaigns across Meta, Google, YouTube, LinkedIn, and emerging platforms. Develop high-performing creative, copy, and targeting frameworks to drive efficient CAC and ROI. Partner with Data and Product teams to implement advanced attribution and analytics models. Constantly experiment with audience segmentation, messaging, and formats to optimize for full-funnel conversion. Drive Organic & Community-Led Growth Lead Wati’s presence across AI-native search platforms (ChatGPT, Perplexity, Claude) and optimize for new discovery paradigms. Oversee social storytelling, community engagement (Slack, Discord, Reddit, LinkedIn), and influencer partnerships. Develop programs that amplify authentic voices — turning customers, creators, and partners into advocates. Build and Lead a High-Performing Team Hire, mentor, and inspire a global team covering performance marketing, content, and lifecycle marketing. Foster a culture of experimentation, creativity, and accountability. Partner closely with Product Marketing, RevOps, and Sales to ensure integrated campaigns and unified narratives. Optimize the Funnel and Measurement Own lead-to-pipeline conversion metrics; identify and remove friction across the buyer journey. Build a unified performance dashboard that connects brand activity to pipeline and revenue outcomes. Regularly present results, insights, and strategic recommendations to senior leadership. Requirements Proven Demand Gen Leader: 8–12 years of experience in B2B SaaS marketing, with 3+ years leading a demand gen or growth marketing function. Paid Marketing Expert: Deep experience running and optimizing paid programs across major digital platforms. Full-Funnel Thinker: Skilled in integrating brand storytelling, community engagement, and paid acquisition into one cohesive strategy. Data-Driven Operator: Strong analytical mindset; fluent in metrics, attribution, and funnel optimization. Creative Storyteller: Able to translate complex products into simple, compelling narratives that inspire SMB audiences. Team Builder: Proven track record of hiring, coaching, and scaling high-performing marketing teams. AI-Native Marketer: Curiosity and experimentation mindset around AI discovery, content generation, and search trends. Experience working with international markets (especially the US) is a strong plus. Benefits High Ownership, High Impact: You’ll shape how Wati is discovered, perceived, and chosen worldwide. Global Reach, Startup Energy: Join a fast-growing SaaS company with real traction and an entrepreneurial spirit. Cutting-Edge Marketing: Be at the forefront of AI-driven, community-powered growth marketing. Competitive Compensation & Equity: We offer a strong package, including meaningful equity. Collaborative, Ambitious Culture: Work alongside passionate builders who love experimentation and impact.
About Wati Wati is a rapidly growing, venture-backed SaaS company on a mission to empower small and medium businesses to build stronger customer relationships through modern messaging. Our platform provides a complete business messaging solution for sales, marketing, and customer support — enabling businesses to communicate with their customers at scale. With tens of millions in ARR and a global customer base across Asia, Europe, and the US, Wati is at the forefront of transforming how businesses engage with their customers. Historically, our growth has been powered by paid ads. But the future of demand generation is changing fast. Customers now discover products through AI-powered search, trusted communities, and authentic voices. To stay ahead, Wati is reimagining demand generation — combining brand, performance, and community into a single, integrated growth engine. We’re now looking for a Head of Demand Generation — a strategic, data-driven, and creative leader to own our global demand gen function. You’ll lead a team that shapes Wati’s presence across paid, organic, community, and AI-driven discovery channels. The Role As the Head of Demand Generation, you’ll be responsible for designing and executing the global strategy that drives awareness, engagement, and pipeline growth for Wati. This is a senior, high-impact role that will define how Wati scales demand globally — uniting brand, performance, and community into one growth engine. Today, true demand generation means creating and capturing demand across all discovery and intent surfaces — from AI search and social to paid media and communities. You’ll lead this full spectrum at Wati, integrating brand storytelling, performance marketing, and community-led growth into one cohesive, measurable engine. You’ll lead a team across paid media, content, and lifecycle marketing to build full-funnel campaigns that attract, educate, and convert SMBs around the world. What You’ll Do Own the Demand Generation Strategy Define and execute Wati’s global demand generation roadmap across paid, organic, and community channels. Build and execute a cross-channel strategy that creates and captures demand across all discovery and intent surfaces — paid, organic, community, and AI-driven search. Build a scalable, data-driven growth engine that balances long-term brand building with short-term pipeline creation. Collaborate with leadership to align marketing performance with revenue goals, sales pipeline, and company OKRs. Lead Paid Marketing Own strategy, budgeting, and execution for paid campaigns across Meta, Google, YouTube, LinkedIn, and emerging platforms. Develop high-performing creative, copy, and targeting frameworks to drive efficient CAC and ROI. Partner with Data and Product teams to implement advanced attribution and analytics models. Constantly experiment with audience segmentation, messaging, and formats to optimize for full-funnel conversion. Drive Organic & Community-Led Growth Lead Wati’s presence across AI-native search platforms (ChatGPT, Perplexity, Claude) and optimize for new discovery paradigms. Oversee social storytelling, community engagement (Slack, Discord, Reddit, LinkedIn), and influencer partnerships. Develop programs that amplify authentic voices — turning customers, creators, and partners into advocates. Build and Lead a High-Performing Team Hire, mentor, and inspire a global team covering performance marketing, content, and lifecycle marketing. Foster a culture of experimentation, creativity, and accountability. Partner closely with Product Marketing, RevOps, and Sales to ensure integrated campaigns and unified narratives. Optimize the Funnel and Measurement Own lead-to-pipeline conversion metrics; identify and remove friction across the buyer journey. Build a unified performance dashboard that connects brand activity to pipeline and revenue outcomes. Regularly present results, insights, and strategic recommendations to senior leadership. Requirements Proven Demand Gen Leader: 8–12 years of experience in B2B SaaS marketing, with 3+ years leading a demand gen or growth marketing function. Paid Marketing Expert: Deep experience running and optimizing paid programs across major digital platforms. Full-Funnel Thinker: Skilled in integrating brand storytelling, community engagement, and paid acquisition into one cohesive strategy. Data-Driven Operator: Strong analytical mindset; fluent in metrics, attribution, and funnel optimization. Creative Storyteller: Able to translate complex products into simple, compelling narratives that inspire SMB audiences. Team Builder: Proven track record of hiring, coaching, and scaling high-performing marketing teams. AI-Native Marketer: Curiosity and experimentation mindset around AI discovery, content generation, and search trends. Experience working with international markets (especially the US) is a strong plus. Benefits High Ownership, High Impact: You’ll shape how Wati is discovered, perceived, and chosen worldwide. Global Reach, Startup Energy: Join a fast-growing SaaS company with real traction and an entrepreneurial spirit. Cutting-Edge Marketing: Be at the forefront of AI-driven, community-powered growth marketing. Competitive Compensation & Equity: We offer a strong package, including meaningful equity. Collaborative, Ambitious Culture: Work alongside passionate builders who love experimentation and impact.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for a strategic and analytical leader to head the Revenue Strategy & Planning vertical within the Revenue Strategy & Operations org. This role acts as Wati’s in-house consulting partner to GTM teams — driving strategic planning, forecasting, business performance reviews, and cross-functional alignment across Marketing, Sales, Customer Success, Partnerships, and Product. You will develop the frameworks, processes, and insights crucial for Wati's hyper-growth by fostering operational excellence and data-driven decisions.. Key Responsibilities 1. Strategic & Annual Planning Lead development of the annual and quarterly operating plans (AOP & bridge plans) across GTM teams. Align cross-functional targets, resource capacity, and performance expectations. Drive end-to-end planning cycles — from data gathering and modeling to executive alignment and review. 2. Forecasting & Business Reviews Build, manage, and evolve forecasting models to improve revenue predictability. Partner with Finance and Sales to maintain accurate short- and long-range forecasts. Standardize business review cadences (QBRs, MBRs) with clear KPIs and insights. 3. GTM Strategy & Alignment Translate company objectives into actionable GTM strategies across functions. Facilitate regional strategy alignment and prioritization with Marketing, CS, Partnerships, and Product. Enable data-driven decision making and proactive course correction through performance tracking and analytics. 4. Cross-Functional Enablement & Optimization Partner with Strategic Initiatives, RevTech, and Insights teams to execute cross-functional programs. Support strategic projects such as territory allocation, capacity planning, and rules of engagement. Build collaboration frameworks that enhance alignment across global and regional GTM teams. 5. Operational Excellence Drive continuous improvement in planning, forecasting, and business review processes. Institutionalize documentation, cadences, and templates that enable consistent, scalable operations. Contribute to the design of org-wide operational dashboards and governance models. 6. Team Leadership Lead, mentor, and develop a team of 3–5 Revenue Strategy & Planning associates across regions. Foster a culture of analytical rigor, collaboration, and accountability. Set clear goals, manage performance, and coach team members to build long-term functional expertise. Collaborate with other vertical leads to ensure seamless knowledge sharing and cross-fu nctional impact. Requirements 6–8 years of experience in Revenue Strategy, RevOps, Strategy Consulting, or Founder’s Office roles. Proven ability to build and operationalize GTM and planning frameworks in high-growth SaaS environments. Strong business acumen with a structured, data-driven approach to problem solving. Excellent communication and stakeholder management skills across global teams. Proficiency in analytics and planning tools (e.g. Excel, PowerBI, or similar). Experience in defining and running operating cadences like AOPs, QBRs, and forecasting rhythms. Based in India - preferably Chennai or Bangalore.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for a strategic and analytical leader to head the Revenue Strategy & Planning vertical within the Revenue Strategy & Operations org. This role acts as Wati’s in-house consulting partner to GTM teams — driving strategic planning, forecasting, business performance reviews, and cross-functional alignment across Marketing, Sales, Customer Success, Partnerships, and Product. You will develop the frameworks, processes, and insights crucial for Wati's hyper-growth by fostering operational excellence and data-driven decisions.. Key Responsibilities 1. Strategic & Annual Planning Lead development of the annual and quarterly operating plans (AOP & bridge plans) across GTM teams. Align cross-functional targets, resource capacity, and performance expectations. Drive end-to-end planning cycles — from data gathering and modeling to executive alignment and review. 2. Forecasting & Business Reviews Build, manage, and evolve forecasting models to improve revenue predictability. Partner with Finance and Sales to maintain accurate short- and long-range forecasts. Standardize business review cadences (QBRs, MBRs) with clear KPIs and insights. 3. GTM Strategy & Alignment Translate company objectives into actionable GTM strategies across functions. Facilitate regional strategy alignment and prioritization with Marketing, CS, Partnerships, and Product. Enable data-driven decision making and proactive course correction through performance tracking and analytics. 4. Cross-Functional Enablement & Optimization Partner with Strategic Initiatives, RevTech, and Insights teams to execute cross-functional programs. Support strategic projects such as territory allocation, capacity planning, and rules of engagement. Build collaboration frameworks that enhance alignment across global and regional GTM teams. 5. Operational Excellence Drive continuous improvement in planning, forecasting, and business review processes. Institutionalize documentation, cadences, and templates that enable consistent, scalable operations. Contribute to the design of org-wide operational dashboards and governance models. 6. Team Leadership Lead, mentor, and develop a team of 3–5 Revenue Strategy & Planning associates across regions. Foster a culture of analytical rigor, collaboration, and accountability. Set clear goals, manage performance, and coach team members to build long-term functional expertise. Collaborate with other vertical leads to ensure seamless knowledge sharing and cross-fu nctional impact. Requirements 6–8 years of experience in Revenue Strategy, RevOps, Strategy Consulting, or Founder’s Office roles. Proven ability to build and operationalize GTM and planning frameworks in high-growth SaaS environments. Strong business acumen with a structured, data-driven approach to problem solving. Excellent communication and stakeholder management skills across global teams. Proficiency in analytics and planning tools (e.g. Excel, PowerBI, or similar). Experience in defining and running operating cadences like AOPs, QBRs, and forecasting rhythms. Based in India - preferably Chennai or Bangalore.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We're looking for a strategic and analytical lead to join the Revenue Strategy & Planning vertical within the Revenue Strategy & Operations org. This role acts as Wati's in-house consulting partner to GTM teams - driving strategic planning, forecasting, business performance reviews, and cross-functional alignment across Marketing, Sales, Customer Success, Partnerships, and Product. You will develop the frameworks, processes, and insights crucial for Wati's hyper-growth by fostering operational excellence and data-driven decisions. Key Responsibilities 1. Strategic & Annual Planning Lead development of the annual and quarterly operating plans (AOP & bridge plans) across GTM teams. Align cross-functional targets, resource capacity, and performance expectations. Drive end-to-end planning cycles from data gathering and modeling to executive alignment and review. 2. Forecasting & Business Reviews Build, manage, and evolve forecasting models to improve revenue predictability. Partner with Finance and Sales to maintain accurate short- and long-range forecasts. Standardize business review cadences (QBRs, MBRs) with clear KPIs and insights. 3. GTM Strategy & Alignment Translate company objectives into actionable GTM strategies across functions. Facilitate regional strategy alignment and prioritization with Marketing, CS, Partnerships, and Product. Enable data-driven decision making and proactive course correction through performance tracking and analytics. 4. Cross-Functional Enablement & Optimization Partner with Strategic Initiatives, RevTech, and Insights teams to execute cross-functional programs. Support strategic projects such as territory allocation, capacity planning, and rules of engagement. Build collaboration frameworks that enhance alignment across global and regional GTM teams. 5. Operational Excellence Drive continuous improvement in planning, forecasting, and business review processes. Institutionalize documentation, cadences, and templates that enable consistent, scalable operations. Contribute to the design of org-wide operational dashboards and governance models. 6. Collaboration & Influence Mentor and coach other associates, helping to build long-term functional expertise. Contribute to a culture of analytical rigor, collaboration, and accountability. Collaborate with other vertical leads to ensure seamless knowledge sharing and cross-functional impact. Requirements 3-6 years of experience in Revenue Strategy, RevOps, Strategy Consulting, or Founder's Office roles. Proven ability to build and operationalize GTM and planning frameworks in high-growth SaaS environments. Strong business acumen with a structured, data-driven approach to problem solving. Excellent communication and stakeholder management skills across global teams. Proficiency in analytics and planning tools (e.g. Excel, PowerBI, or similar). Experience in defining and running operating cadences like AOPs, QBRs, and forecasting rhythms. Based in India - preferably Chennai or Bangalore.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the Role We are seeking a technically astute and strategic leader to head the Revenue Technology vertical within our Revenue Strategy & Operations organization to supercharge our go-to-market teams by building internal tools, automating manual processes, leveraging AI capabilities and optimizing how systems work together. You’ll work across the full GTM funnel - Sales, Partnerships, Marketing, and Customer Success - to remove friction, increase visibility, and improve conversion at every stage. This role will own the GTM and revenue tech stack — designing, integrating, and optimizing systems that power Marketing, Sales, Customer Success, and Partnerships. As the steward of our global revenue infrastructure, you’ll ensure technology delivers efficiency, scalability, and data integrity — enabling Wati’s GTM teams to operate with precision and impact. Key Responsibilities 1. GTM Tech Stack Ownership Own and evolve the GTM & Revenue tech ecosystem including HubSpot, Chargebee, Vitally, GA4, and related tools . Ensure seamless integrations and data flow across systems supporting the entire customer lifecycle. Establish and maintain high data quality standards and documentation for all platforms. You’ll bring AI into the heart of GTM execution — leveraging LLMs, intelligent agents, and prompt-based automations to augment reps, accelerate workflows, and reduce repetitive tasks. 2. Process Automation & Optimization Identify and implement automation opportunities to reduce manual tasks across GTM processes. Partner with cross-functional teams to streamline lead routing, usage tracking, invoicing, and renewals. Lead end-to-end optimization of workflows that improve productivity and enable revenue scale. 3. Technology Strategy & Architecture Define the long-term technology roadmap for GTM systems in alignment with company strategy. Evaluate new tools and vendors for fit, scalability, and ROI. Drive adoption of emerging technologies, especially Generative and Agentic AI , across GTM workflows. 4. Cross-Functional Partnership Collaborate closely with the Revenue Strategy & Planning, Business Insights, and Strategic Initiatives verticals to ensure tech and data alignment. Partner with Finance, Product, and Engineering teams to deliver integrated and compliant solutions. Serve as the primary advisor to GTM leaders on technology-driven performance improvement. 5. Governance & Data Sanity Design and enforce strong governance around system access, data standards, and configuration management. Establish monitoring and alert systems to detect and resolve data or integration issues proactively. Enable revenue and leadership teams to make informed decisions through trustworthy data. 6. Team Leadership Lead and mentor a global team of 3–5 system specialists and GTM engineers . Build a culture of operational excellence, innovation, and accountability. Manage team priorities, ensure delivery on SLAs, and invest in ongoing technical upskilling. Requirements 6–8 years of experience in Revenue Operations Technology, CRM Administration, or Systems Architecture . Deep expertise with GTM platforms (HubSpot, Chargebee, Vitally, GA4) and their integrations. Proven success implementing automation, workflow design, or AI-driven efficiency programs. Strong understanding of SaaS GTM motions and customer lifecycle systems. Experience managing cross-functional projects and technology roadmaps. Excellent collaboration and communication skills to partner with business and engineering stakeholders. Based in India - preferably Chennai or Bangalore.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the role- A Level 2 Product Support Engineer - Level 2 is crucial in providing advanced technical assistance to customers or internal teams beyond what Level 1 support can handle. They are responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction. This role follows rotational shifts across APAC (6 AM–3 PM IST), General (9 AM–6 PM / 10 AM–7 PM IST), and EMEA (1 PM–9 PM / 2 PM–10 PM IST). There are no night shifts, but flexibility is required during incident escalations. The role also include weekend shifts while maintaining a 5-day work week. Key responsibilities include: Technical Expertise: Serve as the second-level technical support expert for our SaaS product, demonstrating an in-depth understanding of our software's functionalities, configurations, and integrations. Advanced Troubleshooting: Investigate and resolve complex technical issues escalated from Level 1 support, including but not limited to software bugs, integration problems, and data-related issues. Customer Interaction: Communicate with customers or end-users in a professional, empathetic, and customer-centric manner, ensuring their technical issues are addressed promptly and effectively. Documentation: Accurately document all customer interactions, resolutions, and technical solutions in the support ticketing system, maintaining comprehensive and organised records. Escalation Management: Collaborate closely with Level 1 support agents, product development teams, and other internal departments to escalate and prioritise critical issues and ensure timely resolutions. Training and Mentorship: Assist in training and mentoring Level 1 support agents, sharing your technical knowledge and best practices to improve their skills and knowledge. Product Knowledge Sharing: Stay updated with the latest features, updates, and enhancements of our SaaS product, and share this knowledge with the support team and customers. Quality Assurance: Ensure that all support interactions meet or exceed established quality and service standards, continuously improving the support process. Feedback Loop: Provide valuable feedback to the product development team based on recurring technical issues, customer feedback, and suggestions for product improvement. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 4+ years experience in a technical support role, with a strong focus on troubleshooting complex technical issues related to SaaS products. Proficiency in using and troubleshooting SaaS applications. Hands-on experience with APIs, webhooks, scripting, and working knowledge of MongoDB or similar databases. Knowledge of data handling, migration, and security within SaaS environments. Experience with remote support tools and troubleshooting methods. Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving skills with the ability to think critically and logically. Ability to work collaboratively with cross-functional teams and guide junior support agents. Relevant technical certifications (e.g., ITIL, SaaS-specific certifications) would be an added advantage
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the role- A Level 2 Product Support Engineer - Level 2 is crucial in providing advanced technical assistance to customers or internal teams beyond what Level 1 support can handle. They are responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction. This role follows rotational shifts across APAC (6 AM–3 PM IST), General (9 AM–6 PM / 10 AM–7 PM IST), and EMEA (1 PM–9 PM / 2 PM–10 PM IST). There are no night shifts, but flexibility is required during incident escalations. The role also include weekend shifts while maintaining a 5-day work week. Key responsibilities include: Technical Expertise: Serve as the second-level technical support expert for our SaaS product, demonstrating an in-depth understanding of our software's functionalities, configurations, and integrations. Advanced Troubleshooting: Investigate and resolve complex technical issues escalated from Level 1 support, including but not limited to software bugs, integration problems, and data-related issues. Customer Interaction: Communicate with customers or end-users in a professional, empathetic, and customer-centric manner, ensuring their technical issues are addressed promptly and effectively. Documentation: Accurately document all customer interactions, resolutions, and technical solutions in the support ticketing system, maintaining comprehensive and organised records. Escalation Management: Collaborate closely with Level 1 support agents, product development teams, and other internal departments to escalate and prioritise critical issues and ensure timely resolutions. Training and Mentorship: Assist in training and mentoring Level 1 support agents, sharing your technical knowledge and best practices to improve their skills and knowledge. Product Knowledge Sharing: Stay updated with the latest features, updates, and enhancements of our SaaS product, and share this knowledge with the support team and customers. Quality Assurance: Ensure that all support interactions meet or exceed established quality and service standards, continuously improving the support process. Feedback Loop: Provide valuable feedback to the product development team based on recurring technical issues, customer feedback, and suggestions for product improvement. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 4+ years experience in a technical support role, with a strong focus on troubleshooting complex technical issues related to SaaS products. Proficiency in using and troubleshooting SaaS applications. Hands-on experience with APIs, webhooks, scripting, and working knowledge of MongoDB or similar databases. Knowledge of data handling, migration, and security within SaaS environments. Experience with remote support tools and troubleshooting methods. Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving skills with the ability to think critically and logically. Ability to work collaboratively with cross-functional teams and guide junior support agents. Relevant technical certifications (e.g., ITIL, SaaS-specific certifications) would be an added advantage
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. Why This Role Matters As Wati continues to grow rapidly, our customer support operations must evolve just as fast. This role is critical in ensuring that our support teams have the right tools, processes, and insights to operate efficiently and deliver world-class service at scale. You’ll work cross-functionally across support, product, and business teams to implement impactful improvements, identify inefficiencies, and drive innovation through AI-powered solutions and automation. If you're excited by the challenge of scaling operations, love working with data and systems, and want to help shape the future of customer support, this role is for you. Please note: This is not a typical 9–5 role. We work across global time zones, so flexibility is essential. You’ll be expected to deliver results, which may require occasional overtime or working outside regular hours. If you’re outcome-driven and thrive in a fast-paced environment, we’d love to hear from you. What You'll Do Scope: Tools, Systems, Automations & Insights Implement Tools & Technologies: Support the rollout and configuration of new customer support tools, technologies, and initiatives to improve efficiency and service quality. Drive Automation & Innovation: Identify and implement opportunities for automation, self-service, and AI-powered solutions to reduce manual effort and enhance the customer experience. Partner with Support Teams: Work closely with L1 and L2 support teams to gather feedback, understand operational pain points, and propose process and tooling improvements. Data Collection & Analysis: Analyze customer support data across channels (Slack, email, chat, etc.) including ticket volumes, response times, resolution rates, and customer feedback to derive insights. Root Cause Analysis : Investigate recurring issues to uncover root causes and recommend long-term process or tooling improvements to reduce customer friction. Reporting & Visualization: Create reports, dashboards, and visualizations to monitor support trends, bottlenecks, performance metrics, and team productivity. Standardize Processes: Develop and maintain SOPs and best practices to enable consistent, scalable support operations across regions and use cases. Cross-functional Collaboration: Liaise with Product, Customer Success, Sales, and Engineering teams to ensure support operations are aligned with broader business goals. Monitor KPIs: Track and report on key performance indicators related to customer satisfaction, support quality, and operational efficiency. Enable Support Teams: Train and support the support teams on tools, data analysis, new processes, and system best practices. Own Support Architecture: Manage and maintain documentation of the support tool stack, data flows, integrations, and architecture. Requirements 3–5 years of experience in Support Operations, Technical Support, Business Operations, or a similar role in a B2B SaaS environment. Strong skills in JavaScript/Node.js, Python, or TypeScript, Experience with REST APIs, webhooks, and third-party integrations (CRM, ticketing, bots, etc.). Hands-on experience with workflow automation tools such as Make, Zapier, n8n, or similar. Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, DevRev, etc.). Knowledge of cloud platforms (AWS or GCP) and containerization/orchestration (Docker, Kubernetes) Hands-on experience with APIs, webhooks, scripting, and working knowledge of MongoDB or similar databases. Proficiency with data analysis tools such as Excel, SQL, Looker, BigQuery, or equivalent. Demonstrated experience with AI/ML technologies and integrating AI into development workflows. Excellent communication and interpersonal skills for effective cross-functional collaboration. Deep understanding of SaaS support metrics, KPIs, and industry best practices. Strong analytical and problem-solving skills with the ability to translate data into meaningful insights. Strong project management skills and the ability to drive process improvements and cross-team initiatives. Proactive, organized, and self-driven—able to manage multiple priorities in a fast-paced, high-growth environment.
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the role- A Level 2 Product Support Engineer - Level 2 is crucial in providing advanced technical assistance to customers or internal teams beyond what Level 1 support can handle. They are responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction. This role follows rotational shifts across APAC (6 AM–3 PM IST), General (9 AM–6 PM / 10 AM–7 PM IST), and EMEA (1 PM–9 PM / 2 PM–10 PM IST). There are no night shifts, but flexibility is required during incident escalations. The role also include weekend shifts while maintaining a 5-day work week. Key responsibilities include: Technical Expertise: Serve as the second-level technical support expert for our SaaS product, demonstrating an in-depth understanding of our software's functionalities, configurations, and integrations. Advanced Troubleshooting: Investigate and resolve complex technical issues escalated from Level 1 support, including but not limited to software bugs, integration problems, and data-related issues. Customer Interaction: Communicate with customers or end-users in a professional, empathetic, and customer-centric manner, ensuring their technical issues are addressed promptly and effectively. Documentation: Accurately document all customer interactions, resolutions, and technical solutions in the support ticketing system, maintaining comprehensive and organised records. Escalation Management: Collaborate closely with Level 1 support agents, product development teams, and other internal departments to escalate and prioritise critical issues and ensure timely resolutions. Training and Mentorship: Assist in training and mentoring Level 1 support agents, sharing your technical knowledge and best practices to improve their skills and knowledge. Product Knowledge Sharing: Stay updated with the latest features, updates, and enhancements of our SaaS product, and share this knowledge with the support team and customers. Quality Assurance: Ensure that all support interactions meet or exceed established quality and service standards, continuously improving the support process. Feedback Loop: Provide valuable feedback to the product development team based on recurring technical issues, customer feedback, and suggestions for product improvement. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 4+ years experience in a technical support role, with a strong focus on troubleshooting complex technical issues related to SaaS products. Proficiency in using and troubleshooting SaaS applications. Hands-on experience with APIs, webhooks, scripting, and working knowledge of MongoDB or similar databases. Knowledge of data handling, migration, and security within SaaS environments. Experience with remote support tools and troubleshooting methods. Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving skills with the ability to think critically and logically. Ability to work collaboratively with cross-functional teams and guide junior support agents. Relevant technical certifications (e.g., ITIL, SaaS-specific certifications) would be an added advantage
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We are looking for a motivated fresh graduate to join our Talent team as a Talent Research Associate. The role involves high-volume CV screening, initial candidate outreach, and supporting global hiring efforts through research, data management, and the use of AI tools. Key Responsibilities Screen large volumes of CVs based on defined criteria. Conduct initial communication with candidates (email, chat, or calls). Maintain trackers, reports, and other hiring data. Use Excel/Google Sheets, ChatGPT, and AI tools to improve screening and sourcing efficiency. Support recruiters with research, market mapping, and candidate coordination. Requirements Strong English communication skills (spoken and written). Comfortable interacting with global candidates across various time zones. Good working knowledge of Excel/Google Sheets. Familiarity with ChatGPT and AI tools (summaries, prompting, automation). Education background in HR related field. Detail-oriented, organised, and eager to build a career in Talent Acquisition. Good to Have Internship experience in HR or recruitment. Basic understanding of sourcing tools like LinkedIn Why Join Us? Work closely with global TA partners. Gain exposure to full-cycle recruitment across functions. Strong growth pathway into a Recruiter role.