Software Engineer I (Product Solutions)

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We’re looking for a Product Solutions Engineer in India who combines strong backend engineering skills with product thinking and customer-facing capabilities. You will serve as the technical bridge between our customers, product, and engineering teams — designing, implementing, and supporting solutions that bring real business impact.

This is an exciting opportunity for an engineer who enjoys both coding and collaborating directly with customers to shape product direction.

Responsibility

• Work closely with customers to understand requirements and design technical solutions using Astra - Wati’s latest AI Agent platform.
• Build, customize, and integrate APIs, microservices, and automation workflows.
• Collaborate with product managers to translate customer needs into product improvements.
• Deliver product demos, POCs, and technical workshops to enterprise clients.
• Debug and resolve technical issues in production environments.
• Contribute to technical documentation, best practices, and internal tooling.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 2–4 years of experience in software engineering, solutions engineering, or backend development.
• Strong coding ability in JavaScript, Python, or Go (bonus: hands-on with APIs/SDKs).
• Familiarity with SaaS platforms, integrations, and cloud environments (AWS, GCP, or Azure).
• Excellent communication skills to explain technical concepts to non-technical stakeholders.
• Strong problem-solving mindset, with the ability to balance product usability and technical feasibility.

Bonus Points

• Prior experience in customer-facing engineering roles (Solutions Engineer, Pre-sales, or Technical Consultant).
• AI agent experiences.
• Experience with messaging platforms, CRM, or CPaaS products.
• Track record of delivering POCs or technical onboarding for enterprise clients.

Why Join Us

• Hybrid role blending engineering, product, and customer engagement.
• Work on impactful projects that directly influence product direction.
• Be part of a mission-driven, global team scaling one of the fastest-growing SaaS companies.