Customer Success Manager

Job Description

About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1200+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. • Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs • Achieved marketing automation software Awards 2021 • Frost and Sullivan's 2019 Marketing Automation Company of the Year award • Among Top 100 fastest growing companies in FT 1000: High-Growth Companies AsiaPacific • Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like GAJA capital, Stakeboat Capital and angels like Jyoti Bansal. Role: The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. Responsibilities: • Engage and individually manage a large volume portfolios • Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation • Oversee the successful implementation/configuration of LeadSquared’s product suite for each customer account. • Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action Website Careers • Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.) Qualifications: • Bachelor’s Degree or equivalent work experience in the software industry • 1-2 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications • Extensive technical account management & customer engagement experience • Must have had hands on working knowledge of Implementation experience with any of the business applications • Excellent written & verbal communication skills • Experience working with senior executive level personnel in customer accounts. Why Should You Apply? • Fast paced environment • Accelerated Growth & Rewards • Easily approachable management • Work with the best minds and industry leaders • Flexible work timings Interested? If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.