Customer Success Manager

Job Description

Role & responsibilities: Client Presentations & Demos: Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients. Client Relationship Management: Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business. Onboarding New Clients: Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services. Account Performance Review: Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction. Issue Resolution: Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively. Product Expertise: Develop a deep understanding of our products and services to provide expert guidance and support to clients. Feedback & Improvement: Gather and analyze client feedback to inform product development and service improvements. Preferred candidate profile: Experience: 1+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets. Consultative Approach: You take a solutions-oriented approach to business development and client success efforts. Communication Skills: Strong written and verbal communication skills, with the ability to pitch value offerings effectively. Proactive & Driven: A self-starter with a go-getter attitude, quick learner, and target-oriented. Tech-Savvy: Comfortable using CRM software and keeping it consistently updated. Geographical Knowledge: Familiarity with US geography and experience in lead generation for software product and service sales. Relationship Builder: Adept at communicating with customers, understanding their needs, and identifying sales opportunities.