Customer Success Manager

Job Description

Company Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a Customer Success Manager at Gleantap. The Customer Success Manager will be responsible for maintaining customer satisfaction, utilizing analytical skills to drive insights, focusing on customer retention strategies, building strong relationships with clients, onboarding clients and delivering exceptional customer service on a daily basis. We need someone who is flexible with their working hours and is available to take a few meetings (as needed) during US morning hours (late India hours - between 7pm - 12pm). Qualifications Strong Customer Satisfaction and Customer Service skills Proficient Analytical Skills Experience in Customer Retention strategies Effective Relationship Building abilities Excellent written and verbal communication skills Ability to work independently and remotely Experience in the fitness or wellness industry is a plus Bachelor's degree in Business, Marketing, or related field Show more Show less