Company Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a Customer Success Manager at Gleantap. The Customer Success Manager will be responsible for maintaining customer satisfaction, utilizing analytical skills to drive insights, focusing on customer retention strategies, building strong relationships with clients, onboarding clients and delivering exceptional customer service on a daily basis. We need someone who is flexible with their working hours and is available to take a few meetings (as needed) during US morning hours (late India hours - between 7pm - 12pm). Qualifications Strong Customer Satisfaction and Customer Service skills Proficient Analytical Skills Experience in Customer Retention strategies Effective Relationship Building abilities Excellent written and verbal communication skills Ability to work independently and remotely Experience in the fitness or wellness industry is a plus Bachelor's degree in Business, Marketing, or related field Show more Show less
About Us Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engagement using a powerful suite of tools built with AI, CRM, and omnichannel messaging. We’ve proven product-market fit and are now focused on building a repeatable, scalable growth engine . We’ve tested channels like SEO and paid ads, but we’re still searching for the right formula — and that’s where you come in. Role Overview We’re looking for a full time Growth Marketer who can help us identify, validate, and scale the marketing channels that will drive consistent pipeline. This is not just a campaign management role you’ll work directly with the founder to shape strategy, test new ideas, and figure out what works. What You’ll Do Design and run structured growth experiments across paid media, content, outbound, partnerships, and more. Analyze performance data to quickly double down on wins and cut losses. Develop messaging and positioning that resonates with U.S.-based fitness/health SMBs. Collaborate with sales to ensure marketing → pipeline → revenue alignment. Build the early playbooks for a repeatable demand generation engine. Advise on when to transition experiments into dedicated channels and specialist hires. What We’re Looking For 5+ years of growth/demand gen experience in B2B SaaS (bonus if SMB-focused). Hands-on with tools like CRM, Meta/Google Ads, LinkedIn Ads, and analytics platforms. A generalist mindset : comfortable running experiments across multiple channels. Proven record of taking a company from “experiments” to “repeatable channel.” Data-driven, scrappy, and comfortable rolling up your sleeves. Why Join Us Direct access to the founder & leadership team - your work has high impact and visibility . Flexibility: remote-first. Opportunity to shape the foundation of a SaaS growth engine before we scale.
About Gleantap Gleantap is a customer engagement platform powering fitness, wellness, and service businesses. We’re evolving into an AI-native platform , where intelligent agents predict churn, upsell opportunities, and automate member engagement. We’re looking for a Data/ML Engineer who can bridge the gap between data engineering and applied machine learning , building pipelines, training models, and deploying them into production at scale. Responsibilities Design and build data pipelines to transform raw events (visits, purchases, campaigns) into usable features. Define and compute labels (e.g., churn, upsell, lead quality) from historical events. Develop and train ML models (e.g., churn prediction, upsell propensity, lead scoring) using Python (scikit-learn, LightGBM, XGBoost). Build real-time inference services to serve predictions into production systems. Set up retraining and monitoring pipelines (Airflow, MLflow, or similar). Collaborate with backend engineers to integrate model outputs into Gleantap workflows. Ensure data quality, reproducibility, and compliance (HIPAA for healthcare customers). Requirements 3–5+ years of experience in data engineering or applied ML. Strong proficiency in Python , SQL, and one or more ML libraries (scikit-learn, LightGBM, XGBoost, PyTorch). Experience with data pipelines (Airflow, dbt, or custom ETL). Comfortable with event-driven systems (Kafka, Redis, ClickHouse or similar OLAP). Understanding of ML lifecycle: training, serving, monitoring, retraining. Ability to design time-based labels (avoiding data leakage). Strong problem-solving skills and eagerness to work in a startup environment. Nice-to-Haves MLOps tools (MLflow, BentoML, Ray Serve). Experience with bandit algorithms, A/B testing, or uplift modeling . Prior work with customer engagement, CRM, or subscription businesses.
Company Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a Customer Success Manager at Gleantap. The Customer Success Manager will be responsible for maintaining customer satisfaction, utilizing analytical skills to drive insights, focusing on customer retention strategies, building strong relationships with clients, onboarding clients and delivering exceptional customer service on a daily basis. We need someone who is available to work US business hours (Central time). Qualifications Strong Customer Satisfaction and Customer Service skills Proficient Analytical Skills Experience in Customer Retention strategies Effective Relationship Building abilities Excellent written and verbal communication skills Ability to work independently and remotely Experience in the fitness or wellness industry is a plus Bachelor's degree in Business, Marketing, or related field
Company Description Gleantap is an intelligent customer experience platform designed for fitness and wellness clubs, enabling them to use data to run powerful sales and marketing campaigns. Gleantap optimizes communication between brands and their customers by using contextual data, AI, and automation to streamline multiple functions. This helps businesses double their lead conversions and retain more customers. Role Overview We’re looking for a Python / Django Developer who can design, build, and maintain backend services and APIs that power our web applications. The ideal candidate is passionate about performance, scalability, and writing maintainable code. Key Responsibilities Develop, test, and maintain Django-based applications and RESTful APIs Collaborate with front-end and product teams to design and ship new features Optimize database queries and improve system performance Implement integrations with external APIs and third-party services Write clean, reusable, and well-documented code Participate in code reviews and contribute to team best practices Required Skills & Experience 3+ years of experience with Python and Django (Django REST Framework a plus) Strong understanding of relational databases (PostgreSQL or MySQL) Experience with Git , Celery , and Redis Familiarity with REST APIs , JSON , and asynchronous tasks Good understanding of Docker , unit testing , and CI/CD workflows Experience working in cloud environments (AWS / GCP / Azure) Nice to Have Experience with React / Next.js or other front-end frameworks Familiarity with Kafka , MongoDB , or ClickHouse Understanding of scaling SaaS systems and multi-tenant architectures