Company Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a Customer Success Manager at Gleantap. The Customer Success Manager will be responsible for maintaining customer satisfaction, utilizing analytical skills to drive insights, focusing on customer retention strategies, building strong relationships with clients, onboarding clients and delivering exceptional customer service on a daily basis. We need someone who is flexible with their working hours and is available to take a few meetings (as needed) during US morning hours (late India hours - between 7pm - 12pm). Qualifications Strong Customer Satisfaction and Customer Service skills Proficient Analytical Skills Experience in Customer Retention strategies Effective Relationship Building abilities Excellent written and verbal communication skills Ability to work independently and remotely Experience in the fitness or wellness industry is a plus Bachelor's degree in Business, Marketing, or related field Show more Show less
About Us Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engagement using a powerful suite of tools built with AI, CRM, and omnichannel messaging. We’ve proven product-market fit and are now focused on building a repeatable, scalable growth engine . We’ve tested channels like SEO and paid ads, but we’re still searching for the right formula — and that’s where you come in. Role Overview We’re looking for a full time Growth Marketer who can help us identify, validate, and scale the marketing channels that will drive consistent pipeline. This is not just a campaign management role you’ll work directly with the founder to shape strategy, test new ideas, and figure out what works. What You’ll Do Design and run structured growth experiments across paid media, content, outbound, partnerships, and more. Analyze performance data to quickly double down on wins and cut losses. Develop messaging and positioning that resonates with U.S.-based fitness/health SMBs. Collaborate with sales to ensure marketing → pipeline → revenue alignment. Build the early playbooks for a repeatable demand generation engine. Advise on when to transition experiments into dedicated channels and specialist hires. What We’re Looking For 5+ years of growth/demand gen experience in B2B SaaS (bonus if SMB-focused). Hands-on with tools like CRM, Meta/Google Ads, LinkedIn Ads, and analytics platforms. A generalist mindset : comfortable running experiments across multiple channels. Proven record of taking a company from “experiments” to “repeatable channel.” Data-driven, scrappy, and comfortable rolling up your sleeves. Why Join Us Direct access to the founder & leadership team - your work has high impact and visibility . Flexibility: remote-first. Opportunity to shape the foundation of a SaaS growth engine before we scale.