Customer Success Manager

Company Description

Falcon Feeds.io is a pioneering cloud-native SaaS platform specializing in cyber threat intelligence. The platform monitors and delivers real-time security incidents and insights on threat actors globally. It offers comprehensive coverage, including the surface web, Tor networks, and Telegram channels. With customizable alerts and seamless integration with tools like Slack and Microsoft Teams, Falcon Feeds.io ensures users stay informed and protected around the clock. Falcon Feeds.io partners with organizations to enhance their cyber defense strategies, providing them with a competitive edge against digital threats.

Role Description

This is a full-time, on-site role for a Customer Success Manager, located in Kochi. The Customer Success Manager will be responsible for ensuring customer satisfaction through effective communication and support, building and maintaining relationships with clients, and working to improve customer retention. Day-to-day tasks include analyzing customer needs and issues, developing strategies to address these needs, and providing exceptional customer service. The role requires proactive engagement with clients to ensure they are utilizing the platform to its fullest potential, thereby ensuring their success and satisfaction.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills for understanding and resolving customer needs
• Customer Retention and Relationship Building skills
• Excellent communication and interpersonal skills
• Ability to work independently as well as part of a team
• Experience in the cybersecurity industry is a plus
• Bachelor's degree in Business, Marketing, or related field
• Proficiency in English
• Willingness to work in different time zone