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Enterprise Analytic Llp
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Customer Success Manager

Customer Success Manager

Enterprise Analytic Llp

3 - 7 years

5 - 9 Lacs

ahmedabad

Posted:1 day ago| Platform:

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Skills Required

interpersonal skills sales networking analytical billing manager technology customer complaints management customer experience troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value.

Role and Responsibilities:

- Develop and manage client relationships.
- Develop and manage relationships with the project team/internal team. -Analyze customer data to improve customer experience. - Act as a liaison between the customer and the delivery team - Identify, troubleshoot and proactively solve customer problems - Create positive relationships with customers to turn them into brand advocates - Responsible for growing customer accounts by identifying new opportunities in existing accounts. - Meet with customers on a regular basis - Manage billing disputes and upgrade/downgrade requests - Ensure all contractual obligations are kept up to date, including payment terms. -Minimize customer churn.

Requirements:

- Highly organized and able to multitask.
- Self-driven and proactive nature. - Excellent communication and interpersonal skills. - Demonstrate leadership qualities. - Ability to identify and manage risks - Deep understanding of technology. - Knowledge of customer success processes. - Experience in document creation. - Patient and active listener. - Passion for service.

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Customer Success Manager