Responsibilities: * Collaborate with marketing team on campaigns * Manage social media presence across platforms * Monitor analytics & adjust strategies * Create engaging content calendar * Schedule posts & respond promptly
We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. Role and Responsibilities: - Develop and manage client relationships. - Develop and manage relationships with the project team/internal team. -Analyze customer data to improve customer experience. - Act as a liaison between the customer and the delivery team - Identify, troubleshoot and proactively solve customer problems - Create positive relationships with customers to turn them into brand advocates - Responsible for growing customer accounts by identifying new opportunities in existing accounts. - Meet with customers on a regular basis - Manage billing disputes and upgrade/downgrade requests - Ensure all contractual obligations are kept up to date, including payment terms. -Minimize customer churn. Requirements: - Highly organized and able to multitask. - Self-driven and proactive nature. - Excellent communication and interpersonal skills. - Demonstrate leadership qualities. - Ability to identify and manage risks - Deep understanding of technology. - Knowledge of customer success processes. - Experience in document creation. - Patient and active listener. - Passion for service.
Job Description: We are looking for a passionate Solutions Architect with a diverse backend technology background to lead large engineering teams at Simform. You should have a good understanding of software architecture design, backend technologies, and cloud platforms and have experience leading a team of developers. Roles & Responsibility: : - Designing, modifying, and testing technical architecture. - Helping project teams with solutions architecture, troubleshooting, and technical implementation assistance. - Occasionally working as a Tech Lead if the situation demands - Use your expertise in different tech-stack/languages, tech architecture, etc., to drive improvements in the accuracy, quality, the efficiency of projects. - Advocating for process improvements and helping develop solutions. - Providing technical leadership to a team throughout the project lifecycle. - Oversee project teams work and provide assistance for any troubleshooting or technical implementation guidance. - Ensure standards and best practices are implemented and practiced by large cross-technical teams. Person Specification and Qualifications: - Technical background with over 10 years dabbling into multiple technologies and grasping crux of them. - Significant hands-on experience with Node/Python - Experience in building reliable, robust, secure, and high-performance in-production software systems with a large user base. - Strong understanding of Cloud (Preferably AWS) and conceptual understanding of CI/CD, and DevOps. - Strong interpersonal skills including mentoring, coaching, collaborating, and team building. - Should have knowledge of SDLC Life Cycle and high level of understanding of the tools used during this cycle - Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view - Exposure and expertise in design patterns and software design patterns in general
We are looking for a senior/junior technical writer to join our content team. Are you passionate about helping tech leaders solve their most pressing challengesIf so, we suggest you apply. In this role, you will be the go-to person for all kinds of content related to our services in our portfolio. Youll be required to continuously improve your technical writing skills by joining a team of technical writers who are obsessed with simplifying technology. You will be responsible for the ideation and creation of value-driven content pieces that engage our prospective customers and drive awareness about Enterprise Analytics development practices and thought leadership. This role will be self-driven yet highly collaborative with different teams across the marketing department. Responsibilities: - Should enjoy and excel at written communications, storytelling, and surpassing deadlines. Must have the ability to explain complex technical concepts in an interesting format. - Conduct keyword and competitor research to write industry-specific content pieces ranging from software/web/mobile development to application architecture, cloud, and development practices. This also includes different frontend, backend, and database technologies - Ability to understand and adapt requirements of different marketing materials such as ebooks, brochures, blogs, slide deck, video scripting, infographics, landing pages, etc. - Self-edit and proofread content while adhering to the brand voice and writing style. - Collaborate and engage with internal and external subject-matter experts to create superior content pieces that appeal to our worldwide readership- from C-suite executives, CTOs, CEOs to project managers, and software engineers of startups, ISVs, and agencies. Qualifications: - 1-3 years of experience working in a similar technology domain. Broad experience in the software development industry is an excellent benefit. - A strong portfolio of relevant content pieces that showcases expertise in writing timely and well-researched content pieces. - Must know how to do KW research with the experience of using a variety of KW-research tools. - A keen eye on content quality and willingness to go beyond standard practices to uphold the same. - A passion for learning and an ability to immersing oneself in new and unfamiliar topics. - Must have the capacity to work independently and take ownership. - Ability to receive and work on direct feedback/constructive criticism from peers and editors.
Job Description: Analyses the project and decrypts it to the simplest form to help the engineers build it successfully. Ability to define the next steps for any requirements and execute them to get the successful closure. Roles & Responsibility: : - Gathering and eliciting clear and definite project requirements from the Client. - Documentation of project requirements that includes SRS/FRS, SOW, Proposal, Diagrams, User stories document, Technical document. - Discussing the requirements with the technical team to clear doubts regarding requirements and mitigate risks. - Interface with clients and gain an understanding of requirements/processes through meetings and discussion. - Lead requirements gathering/discovery phase and prepare and deliver required documentation - Capturing Business Requirements in the form of a Business Requirement Document (BRD) - Preparing time and cost estimation and running feasibility tests on all projects. - Making wireframes using the latest wireframing tools and building a clickable prototype - Prepare solution presentation for key accounts that can help the sales team in successful closure Requirement: - Required 4 to 6 years of experience as a business analyst - Require Candidate with Good Communication / Analytical Skills - Should be detail-oriented and capable of solving problems arising at work. - Should be well updated on the current trends and technologies in Web and Mobile Platforms as well as various cloud services - Should be BE/ B.Tech in computer engineering - Should have knowledge of SDLC Life Cycle and high level of understanding of the tools used during this cycle - A multitask professional with good analytical and logical skills, possesses good experience in - Business Analysis & Consulting in multiple domains - Have experience in both Presales and Post sales BA activities
You will be responsible for executing the company s social media strategy which includes creating original text, image and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals. As a Social Media Executive, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company s views creatively. Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and engagement. Responsibilities: - Create, curate and manage publishing of relevant, original, high-quality content (for social media channels and ads). - Execute a regular publishing schedule and promote content through social advertising. - Use the right tools to create and publish the content assets. - Executing engagement strategy - Must listen, respond, ask questions and engage your audience - Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results. - Suggest and implement new ideas to develop brand awareness Qualifications and experience: - Have a basic understanding of digital marketing. Marketing degree is welcomed but not required with relevant work experience.. - Proven working experience in social media marketing - Displays in-depth knowledge and understanding of major social media platforms, their respective participants (Facebook, Twitter, LinkedIn, YouTube, etc.) and how each platform can be deployed in different scenarios. - Good technical understanding and ability to pick up new tools quickly. -Has excellent social media writing and conversation skills Skill: Creative, Proficient in Writing, Advanced knowledge about social media platforms, Analytical skills, data-driven approach