Customer Success Manager

Job Description

Job Responsibilities Develops and maintains long-term relationships with accounts. Generate revenue among client accounts, including upselling and cross-selling. Collection of the raised invoices by the CSM. Operates as the single point of contact for assigned customers. Makes sure clients receive requested products and services in a timely fashion. Communicates client needs to Decimal. Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. Forecasts and tracks client account metrics. Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals. Identifies opportunities to grow business with existing clients. Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. Service multiple clients concurrently, always meeting deadlines. Coordinates for Prepare Requirement Document. Achieve high Customer Satisfaction (CSAT). Desired Skills Excellent interpersonal skills with the ability to quickly build rapport with clients. MBA from a reputable college. Business knowledge of Banking, including Assets and Liabilities. Strong connections in the industry will be preferable. High comprehension capability and organizational skills. Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises. Proactive go-getter with effective crisis management skills and the ability to define priorities effectively. Capable of multitasking in different domains. Location will be Mumbai / Gurgaon Show more Show less