Customer Success Manager

Job Description

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities: Serve as the primary point of contact for assigned clients, building strong, long-term relationships. Understand client needs and objectives and ensure the successful delivery of solutions that meet or exceed expectations. Manage the client onboarding process , ensuring a smooth transition and setup experience. Monitor account health , usage trends, and client satisfaction; proactively identify opportunities for improvement or expansion. Coordinate with internal teams (support, product, sales, and marketing) to deliver timely solutions and maintain client success. Perform account reviews and check in with clients on a regular basis. Identify upsell and cross-sell opportunities and boost growth within accounts. Handle escalations and resolve client issues , ensuring quick and effective solutions. Maintain accurate records of client interactions, feedback, and account changes using CRM tools. Qualifications: Bachelor's degree or equivalent experience Experience in customer success Strong written and verbal communication skills Detail oriented and analytical Demonstrated ability to increase customer satisfaction CTC: 6-8 LPA + monthly incentives Show more Show less