Customer Success Manager- B2B SaaS

Azeus Convene

2 - 6 years

8 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

b2b client retention customer satisfaction relationship building saas product sales account management management product support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Manage and grow relationships with existing B2B clients across the
GCC and Middle East region
Drive
renewals, retention
, and build strong long-term partnerships
Identify opportunities to
upsell and cross-sell
SaaS solutions to meet client business needs
Serve as the main point of contact for client escalations, queries, and ongoing account support
Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
Understand client goals and provide strategic advice on how our solutions can help achieve them
Report account health, renewal forecasts, and growth opportunities

2 to 6 years
of experience in Account Management, preferably in the
SaaS or IT Software industry
Proven experience in
client retention, upselling, and cross-selling
in a B2B environment
Strong understanding of the
GCC and Middle East
market landscape
Excellent communication and relationship-building skills
Ability to manage multiple client accounts and prioritize effectively
Experience using CRM tools and reporting systems

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