Customer Success Manager

Apex Consulting

3 years

0 Lacs

india

Posted:13 hours ago| Platform:

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Skills Required

design strategy communication contracts slack reports management marketing ads solver

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Salary Range:

About the Role:

We are looking for a Client Success Manager

Responsibilities:

Manage day-to-day communication with clients via WhatsApp, email, or scheduled calls.
Onboard new clients (contracts, Slack/WhatsApp setup, intro calls, gathering assets).
Coordinate with ad buyers, designers, and copywriters to ensure timely delivery.
Monitor campaign reports and flag issues to the Performance Lead/Founder.
Conduct weekly/monthly client calls to update performance and next steps.
Gather feedback and ensure high client satisfaction & retention.
Document client requests and track deliverables in ClickUp/Asana.

Requirements:

1–3 years of experience in client servicing/account management (preferably in marketing/e-com agencies).
Strong communication skills in English & Hindi.
Highly organized and proactive — must be good at follow-ups.
Basic understanding of digital marketing/Meta Ads is a plus.
Problem solver, not problem escalator.

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