Customer Success Lead / Manager

Job Title: Customer Success Lead

Position: Full time (WFO)

6 days working

Work location: HSR Layout, Bangalore

What is BrightChamps?

A global live-learning edtech platform for kids from 6 to 16 yearsto learn next-genlife skills such as Coding, Financial Literacy, Communication Skills and Robotics.

BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

Our Vision

To become a global platform which is synonymous to high quality education around important life skills.

Focus Area

Market

Life skills

Journey so far:

Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally.Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy,conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth.

Funding: 63 Mn $

Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkartfounder), BEENEXT

(Singapore). Valued at half a billion,in the past 3 years,we raised funding of 63 million USD from these Tier 1 investors.

Link :

Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealth

mode

Acquisitions:

Almost 3 years from commencement and we alreadyhave made 3 acquisitions. WOOHOO!

Education10x

Metamorphosis Edu

We have plans to foray into other life skills, with more acquisitions underway, globally.

Edtech StartupBrightChamps Marks First Acquisition With Education10x Edtech StartupBrightCHAMPS Acquires ScholaFor $15 Mn (inc42.com) Edtech startup BrightChamps makes third acquisition, enters B2B arena

Plans ahead…

👉 Launch other verticals focussing on varied life skills, and scale them up through integration with our tech infrastructure

👉 Providean indulgent and meaningful learningexperience to kids, through

gamified approach and massive distribution

👉 Buildthe best online global academy,ever known. We already have teachers from ~ 10 countries

👉 Acquirerelevant companies in our space to turbo charge our growth aspirations

What is this role about?

Key responsibilities and metrics include:

⭐ The Customer Success Lead will be responsible for the renewals and the referrals of the student.

⭐CSL must have the ability to Cross sell/Up sell the product.

⭐CSL should aim to engage and preserve the existing customers and cultivate profitable relationships as well.

⭐CSL will be requiredto interact with customers via calls and messages.

⭐ Documenting the queries of the parents and managingto solve them in time.

⭐Managing daily trackers of the student operation team.

⭐Maintaining the feedback from the parents and ensuring the proper action is taken in time.

⭐ CSL should take up the responsibility of managing the Tutor success.

What will make you fit for the role Pre-requisites:

⭐Understanding of Robotics andFamilarity with pictoblox software

⭐Excellent communication and interpersonal Skills

⭐Eligibility - MBA or equivalentcertification in Sales.

⭐Excellent skills on MS Office, Documentation, AdvancedExcel.

⭐Customer Satisfaction Focus: Ability to listen and active problem-solving skills

⭐Multi-tasking

⭐.Project management: Remarkabledetail orientation for making accurate trackers

⭐Database management: Quick query responseand resolution.

⭐Competent time managementskills

⭐Self-motivated

What’s in store for you?

👉 Experience of blitz scalinga startup

👉 Meritocratic environment to work, where your rewards are directly proportionate to your achievements. Practically no limit.Superlative rewards/growth for superlative outcomes

👉 Opportunity to work with some of the best talented and growth orientedfolks

committed to building the best EdTech company globally

🏙 Location : Bangalore

Our culture code : What we believe in…

1. Bias for Action :

   We reward people who bring unfair advantageto the organisation, driving outcomes through quick execution

2. Outcome Driven :

   We measure successbased on the outcome rather than the output! We believe in meritocratic philosophy, where growth is proportional to the impact of your outcome

3. Thinking Big :

   Our vision is to make the best EdTech company globally by reimagining the way children learn across the globe. And, that calls for audacious folks, who don’t just survive, but thrive… taking bold bets

PPP :