Customer Success Lead / Manager

As a Customer Success Lead/Manager at LeadRat in Bengaluru, you will be an integral part of redefining how real estate businesses in India & Dubai operate. LeadRat has achieved significant milestones in just 2 years, serving 1000+ clients, 30,000+ active users, and an annual recurring revenue of $1.8M. Despite being self-funded, profitable, and growing rapidly, we are committed to minimizing churn and providing exceptional customer success. In this role, you will have the opportunity to work closely with the Founder & CEO, offering you a front-row seat to the scale-up journey. You will be surrounded by a team that values speed, simplicity, and customer satisfaction. As a key player in the organization, you will have the entrepreneurial freedom to shape strategies rather than simply follow a predefined path. Your decisions will directly impact revenue, retention rates, and overall growth. The ideal candidate for this position is a proactive individual who excels in dynamic environments and can bring structure to chaos. You should possess the ability to build trust with customers, reduce churn rates, and transform clients into enthusiastic brand advocates. Your communication skills should be versatile, allowing you to engage with CEOs and support staff with equal ease. Above all, you should view customer success as a crucial driver of revenue expansion. To apply for this role, we encourage you to submit a 2-3 minute video instead of a traditional resume. In the video, introduce yourself and share your strategies for minimizing churn in a high-growth company like LeadRat. Please send the video to hr@leadrat.com and himanshu@leadrat.com with the subject line "I'll make LeadRat churn-proof." If you are seeking a role where you can think, act, and grow like a founder, LeadRat offers you that opportunity. Join us in our mission to revolutionize the real estate CRM industry with a focus on speed and simplicity.,