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Job Title: Customer Success Lead Position: Full time (WFO) 6 days working Work location: HSR Layout, Bangalore What is BrightChamps? A global live-learning edtech platform for kids from 6 to 16 yearsto learn next-genlife skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals. Our Vision To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolvingfaster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large. Focus Area : K-12 Market : Global (already made a mark in ~25 countries) Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.. Journey so far: Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally.Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy,conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth. Funding: 63 Mn $ Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkartfounder), BEENEXT (Singapore). Valued at half a billion,in the past 3 years,we raised funding of 63 million USD from these Tier 1 investors. Link : Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealth mode Acquisitions: Almost 3 years from commencement and we alreadyhave made 3 acquisitions. WOOHOO! Education10x , which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola , our second prized acquisition, is all set to create an impact across the SEA group. With the most recent acquisition of Metamorphosis Edu , BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focussed on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses. We have plans to foray into other life skills, with more acquisitions underway, globally. Edtech StartupBrightChamps Marks First Acquisition With Education10x Edtech StartupBrightCHAMPS Acquires ScholaFor $15 Mn (inc42.com) Edtech startup BrightChamps makes third acquisition, enters B2B arena Plans ahead… 👉 Launch other verticals focussing on varied life skills, and scale them up through integration with our tech infrastructure 👉 Providean indulgent and meaningful learningexperience to kids, through gamified approach and massive distribution 👉 Buildthe best online global academy,ever known. We already have teachers from ~ 10 countries 👉 Acquirerelevant companies in our space to turbo charge our growth aspirations What is this role about? Key responsibilities and metrics include: ⭐ The Customer Success Lead will be responsible for the renewals and the referrals of the student. ⭐CSL must have the ability to Cross sell/Up sell the product. ⭐CSL should aim to engage and preserve the existing customers and cultivate profitable relationships as well. ⭐CSL will be requiredto interact with customers via calls and messages. ⭐ Documenting the queries of the parents and managingto solve them in time. ⭐Managing daily trackers of the student operation team. ⭐Maintaining the feedback from the parents and ensuring the proper action is taken in time. ⭐ CSL should take up the responsibility of managing the Tutor success. What will make you fit for the role Pre-requisites: ⭐Understanding of Robotics andFamilarity with pictoblox software ⭐Excellent communication and interpersonal Skills ⭐Eligibility - MBA or equivalentcertification in Sales. ⭐Excellent skills on MS Office, Documentation, AdvancedExcel. ⭐Customer Satisfaction Focus: Ability to listen and active problem-solving skills ⭐Multi-tasking ⭐.Project management: Remarkabledetail orientation for making accurate trackers ⭐Database management: Quick query responseand resolution. ⭐Competent time managementskills ⭐Self-motivated What’s in store for you? 👉 Experience of blitz scalinga startup 👉 Meritocratic environment to work, where your rewards are directly proportionate to your achievements. Practically no limit.Superlative rewards/growth for superlative outcomes 👉 Opportunity to work with some of the best talented and growth orientedfolks committed to building the best EdTech company globally 🏙 Location : Bangalore Our culture code : What we believe in… Bias for Action : We reward people who bring unfair advantageto the organisation, driving outcomes through quick execution Outcome Driven : We measure successbased on the outcome rather than the output! We believe in meritocratic philosophy, where growth is proportional to the impact of your outcome Thinking Big : Our vision is to make the best EdTech company globally by reimagining the way children learn across the globe. And, that calls for audacious folks, who don’t just survive, but thrive… taking bold bets PPP : Our priorities - People, Product and Profit, in order of importance Show more Show less
