Customer Success Lead

Job Description

About Dotkonnekt: Dotkonnekt is a deep-tech product company transforming how businesses scale and connect with their customers. We blend data, intelligence, and design to build tailored digital ecosystems that drive impact. Our team thrives on solving real problems, fast—while staying rooted in innovation and simplicity. Key Skills Required: Customer Requirement Gathering: Ability to effectively capture and translate customer needs into clear, actionable requirements. Active Listening & Communication: Strong verbal and written communication skills to engage with customers, understand their pain points, and provide relevant solutions. Customer-Centric Approach: Deep focus on customer satisfaction, with the ability to build trust and long-term relationships. Problem-Solving & Solutioning: Quick and resourceful in addressing customer challenges and providing practical, timely solutions. Attention to Detail: Accuracy in understanding, documenting, and communicating customer requirements to internal teams. Product & Service Knowledge: Capability to quickly learn and articulate product/service features that align with customer needs. Cross-Functional Collaboration: Work closely with sales, product, and operations teams to ensure customer requirements are fully understood and delivered. Adaptability: Ability to manage changing priorities and customer expectations in a fast-paced environment. Negotiation Skills: Balance customer expectations with business objectives to arrive at win-win outcomes. What We’re Looking For: 3–5 years of relevant experience in customer success, client servicing, or account management roles Prior experience in a fast-paced, tech-driven or product-centric environment is a plus Strong interpersonal, documentation, and stakeholder management skills Looking to build real customer relationships—not just manage accounts? Join us at Dotkonnekt and be part of a company where your work actually moves the needle. Apply now — role is based out of our Bangalore office. Show more Show less