Customer Success – KAM – BFSI

About Easyrewardz

Key Capabilities Of EasyRewardz Proprietary Technology Platform Include

• Customer loyalty program as an end to end solution.
• Platform for intelligent and meaningful engagement with brands’ customers.
• Analytics engine to enable brands to engage in Personalized conversations with consumers.
• EasyRewardz provides customer experience management solution on SaaS basis to provide a unified view of the consumer at multichannel level.
  

Why EasyRewardz?

“Machine Learning”,

Personalization

Marketing Automation

Consumer Preferences

Who are we seeking?

Key Account Management

Responsibilities

• Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.
• Must have deep understanding of the P&L levers in the BFSI domain.
• Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty. Define Business Cases & Loyalty Program Constructs for BFSI Clients
• Manage budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.
• Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.
• Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients
• Liaison directly with the client, including when required with the senior management
• Convey progress on the account including presenting to the client periodically on achievements and growth. Table recommendations that evangelize the program growth story
• Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.
  

Experience & Skills

• 4-5 years+ Experience
• Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain
• Have an Eye for detail and very strong execution and operational skills
• Good relationship builder with polish and gravitas
  

Qualification & Working Experience

• BE/B.Tech with MBA –from a Tier 1 institute
• 4-5 years of working experience.
  

Travel

• Yes, 50% of the time (Visit to Client office for F2F meetings)
  

Location – Mumbai