Customer Success Executive

• Job Title:

  Customer Success Executive

• Experience:

  6 months 2 years

• Employment Type:

  Full-time

About SANeForce:

SANeForce is a leading technology company specializing in Sales Force Automation, Distribution Management, and Cloud-based software solutions tailored for the Pharmaceutical, Healthcare, FMCG, Dairy, and Consumer Goods industries. With a client base across India and abroad, we are committed to delivering innovative solutions and building lasting relationships through exceptional customer support and product excellence.

Job Summary:

Customer Success Executive

Key Responsibilities:

• Handle inbound and outbound calls from international clients (primarily English-speaking countries).
• Provide prompt and efficient support for queries related to our software products and services.
• Build strong relationships with clients by understanding their business needs and ensuring a positive customer experience.
• Collaborate with internal teams to resolve technical or functional issues efficiently.
• Follow up with customers for issue resolution and ensure timely closure of open tickets.
• Identify opportunities for upselling or cross-selling based on customer needs.
• Maintain accurate records of client interactions using CRM tools.

Requirements:

• 6 months to 1 year of experience in international voice process/customer support.
• Excellent verbal communication skills in English.
• Strong interpersonal and problem-solving skills.
• Basic knowledge of CRM tools and customer service best practices.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Bachelor s degree in any discipline.
• Prior experience in a SaaS or IT-enabled service company is an advantage.
• Knowledge of customer lifecycle and success metrics is a plus.

What We Offer:

• A dynamic and collaborative work environment
• Training and development opportunities
• Exposure to international markets and clients