Customer Success Executive

Join NatHabit as a Customer Success Executive!

Chat Process -Job Title: Customer Success Executive

About the Role:

As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Manage and respond to customer queries through

  Chats, Emails, and Outbound Calls.

• Monitor and support drivers, providing

  real-time assistance and solutions.

• Collaborate with internal teams to

  resolve complex issues

  and enhance service delivery.
• Maintain accurate records of driver interactions, issues raised, and follow-up actions.

Requirements

• Up to

  1 year of experience

  in customer success, account management, or a related role.
• Strong

  written and verbal communication

  skills.
• Good

  problem-solving ability

  with a customer-first approach.
• Familiarity with

  chat platforms and CRM systems

  .

• Bachelor’s degree

  preferred.

Key Skills

• Excellent interpersonal and communication skills
• Strong multitasking and time management abilities
• Ability to stay calm under pressure and handle difficult situations
• Attention to detail and accuracy in documentation
• Quick learner with adaptability to new tools and processes
• Team player with an accountability and ownership mindset

Why Join Us?

• Be part of a

  fast-growing and dynamic team

  shaping the customer experience.
• Opportunity to

  work closely with cross-functional teams

  and gain exposure to diverse business areas.
• A collaborative culture that values

  learning, ownership, and innovation

  .
• Clear growth path with opportunities to

  enhance your career in customer success

  .