Customer Success Executive

Job Title: Customer Success Executive
Location: Kudlu Gate, Hosur Road, Bangalore

Shift Timings: 2-11 PM

Experience: Freshers (Internship-cum-FTE) - 1 year

Target Markets: North America, Europe, Australia

About Us:

Cubic Logics is an award-winning Microsoft partner since inception and a security-certified company that delivers cutting-edge business automation, process improvement, and security solutions. With clients across the globe, we are on a mission to empower people and organizations to succeed through our innovative solutions by blending a*utomation, people, process, and security 365* days a year. We are also a Great Place to Work Certified® Organization, committed to fostering a collaborative, growth-oriented work environment.

To learn more about us, visit www.cubiclogics.com / www.apps365.com.

Role Overview:

We are looking for dynamic, self-motivated, and driven freshers or experienced to join our Inside Sales team as Customer Success Executive, focusing on international markets (North America, Europe, and Australia). This role involves coordinating with internal teams, managing sales documentation, supporting lead follow-ups, and maintaining client relationships.

Key Responsibilities:

· Sales Support: Assist the sales team with administrative tasks such as preparing quotations, proposals, agreements, and follow-up emails.

· Client Coordination: Act as a point of contact between clients and the sales team, handling queries and ensuring timely communication.

· Order Management: Track and process sales orders from initiation to delivery; ensure timely invoicing and payment follow-up.

· CRM Maintenance: Regularly update the CRM system with client interactions, lead status, sales activities, and opportunities.

· Report Generation: Prepare and maintain sales performance reports, forecast updates, and client feedback summaries.

· Documentation: Maintain accurate records of contracts, agreements, and customer correspondence.

· Team Collaboration: Coordinate with the marketing, logistics, finance, and operations teams to facilitate end-to-end sales processes.

· Market Research: Assist in collecting data related to market trends, competitor activity, and customer needs.

· Customer Service: Address basic customer service inquiries and escalate issues to the relevant team when necessary.

· Event Support: Assist in organizing sales events, webinars, exhibitions, and product launches.

Requirements:

· Skills:

o Excellent communication and interpersonal skills

o Strong analytical and problem-solving abilities

o Proficiency in English (additional language skills for Europe will be a plus)

o Basic understanding of business software and technology trends (Microsoft products knowledge is a plus)

o Ability to work in a fast-paced environment and meet sales targets

· Mindset:

o A self-starter with a growth mindset, eager to learn and contribute to the company’s international expansion efforts

What We Offer:

· A fast-paced, dynamic work environment with opportunities for rapid career growth.

· Hands-on training and mentoring in international business development and sales strategies.

· Exposure to global clients and leading-edge technology products.

· Competitive salary package with performance-based incentives.

· A collaborative and innovative team culture at a Great Place to Work CertifiedOrganization.

· Internship 3- 4 months with a stipend of Rs. 20,000 per month.

· Post Internship One Year of Contract for FTE

· FTE – All-inclusive Annual CTC Rs. 4,00,000.00

Job Types: Full-time, Fresher

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is the current CTC?
• What is the expected CTC?
• What is the notice period?

Work Location: In person