Customer Success Executive

Role Overview

We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring our clients' success and satisfaction with our XR products and services. You will act as a liaison between our clients and internal teams, providing support, guidance, and solutions to meet their needs and objectives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
• Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
• Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
• Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
• Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
• Monitor key performance metrics and outcomes to track client satisfaction and success.
• Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in a customer-facing role, preferably in the XR, technology.
• Familiarity with CRM software and customer support tools is a plus.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.

Benefits

Apart from a competitive salary package and an energetic work environment, we offer the following benefits to our employees:

• Super generous leave policy
• Medical and Accident Insurance, with other health benefits.
• Meal and Travel Allowances.
• A supportive work community.
• Weekly engagement activities and off-site events.
• Unlimited opportunities to learn and grow.
• Flexible working hours.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How would you rate your English communication skills?

Basic or Intermediate or Advanced / Fluent

Willingness to travel:

• 75% (Preferred)

Work Location: In person