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IDS Next
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Customer Success Executive

Customer Success Executive

IDS Next

2 - 3 years

4 - 5 Lacs

Bengaluru

Posted:12 hours ago| Platform:

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Skills Required

Supervisor Training Hospitality Front office Time management Management systems hotel operations Customer relationship Information management Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Executive

Bangalore, India

ABOUT US

IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability.

RESPONSIBILITIES

Handling customer queries and responding via email, phone, and chats.
Implementing IDS Next s products for hotel customers both remotely and onsite.
Training end-users (hotel-based customers) on our products.
Completing the projects within the estimated timeline.
Internal and External coordination for the projects.
Be well-read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Identify and escalate issues to supervisors.
Provide product support and service to customers post-implementation.
Adhering to the defined processes of the organisation.

SKILLS

2-3 years of experience in hotel operations, preferably Front Office, Reservations & Food and Beverage departments.
Knowledge of any hotel PMS/POS systems.
Good knowledge of computer systems.
Customer-oriented attitude with professionalism.
Strong multi-tasking skills, time management skills, and intent on achieving targets.
Excellent communication (both written & spoken) and listening skills with good command of the English language.
Ability to travel on customer needs.

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Customer Success Executive