Customer Success Executive

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring

seamless onboarding, fostering long-term engagement, and driving measurable impact

through our EdTech products/services. The role involves conducting tailored training

sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance

both learning effectiveness and operational performance. Through close collaboration with

product, support, and sales teams, the Customer Success Executive serves as the voice of

the customer, helping shape future innovations that improve scalability, accessibility, and the

overall learning experience.

Key Responsibilities:

• Guide new clients through the initial setup and product adoption process.
• Ensure a smooth transition from the sales team to customer success.
• Conduct onboarding sessions or training workshops.
• Serve as the primary point of contact for assigned customers.
• Build strong relationships to foster loyalty and long-term engagement.
• Educate customers on features, best practices, and new updates.
• Act as a bridge between product development and the customer.
• Monitor customer usage metrics to identify risks or opportunities.
• Proactively reach out if usage drops or engagement declines.
• Troubleshoot issues or escalate them to technical support.
• Gather feedback and insights from customers and relay them to internal teams.
• Influence product roadmap and service improvements.
• Advocate for the customer internally.

Key Skills:

• Excellent communication & interpersonal skills
• Strong problem-solving and critical thinking
• Empathy and customer-centric mindset
• Project management and organizational abilities
• Preferred Language: English, Kannada & Hindi
• Familiarity with CRM tools
• Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.