Customer Success Executive

COMSOL

1 - 3 years

4 - 8 Lacs

bengaluru

Posted:18 hours ago| Platform:

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Skills Required

usage simulation senior executive analytical research customer engagement distribution network technical support crm software engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive customer onboarding and ensure smooth deployment of COMSOL software licenses.
Proactively engage with customers through regular check-ins and satisfaction reviews.
Collaborate closely with the technical support and application engineers to address customer challenges.
Identify opportunities for customer success stories, coordinate with internal stakeholders, and drive the process from initiation to publication.
Collaborate with the sales and marketing teams in Go-To-Market (GTM) activities, contributing customer insights, success stories, and feedback that enhance campaign effectiveness and product positioning.
Assist in planning and executing customer webinars, workshops, and conferences.
Maintain accurate records of customer interactions, usage trends, and engagement metrics in the CRM system.
Facilitate feedback loops between customers and marketing teams to improve user experience.
Contribute to shaping COMSOL India s customer success framework, processes, and best practices.

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