Customer Success Executive

Job Overview:

We are looking for a proactive and empathetic Customer Success Executive to build strong relationships with our clients, ensure satisfaction, and drive retention and growth. You’ll serve as the bridge between our clients and internal teams — ensuring successful onboarding, product adoption, and long-term engagement.

Key Responsibilities: Client Relationship Management

• Act as the main point of contact for assigned clients
• Build and maintain strong, long-term relationships
• Understand client needs and ensure they are met

Onboarding & Training

• Guide new clients through onboarding process
• Conduct training sessions or walkthroughs for products or platforms
• Assist in initial setup and customization

Product Adoption & Engagement

• Monitor client usage patterns and identify areas for improvement
• Drive product usage through education and timely support
• Share best practices to help clients achieve their goals

Feedback & Retention

• Gather regular client feedback and coordinate with product or tech teams
• Prevent churn by solving issues and showing product value
• Identify upsell or cross-sell opportunities

Support & Communication

• Respond to client queries via email, chat, or calls
• Escalate technical issues and track resolution with support teams
• Maintain CRM tools with updated client notes, tickets, and history

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or related field
• 1–3 years of customer success, support, or account management experience
• Excellent verbal and written English communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in tools like CRM software (e.g., Zoho, HubSpot, or Freshdesk), Google Workspace, or Slack

Preferred Skills:

• Experience with SaaS, blockchain, or tech-based products
• Ability to explain technical products in simple terms
• Familiarity with customer engagement metrics and tools
• Basic understanding of project management

Compensation & Benefits:

• Competitive salary (based on experience)
• Incentives/bonuses for client retention and upselling
• Fast-growth environment with career advancement opportunities
• Flexible working hours (if remote/hybrid)
• Exposure to international clients in tech and blockchain industries

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Paid time off

Work Location: In person

Application Deadline: 04/08/2025