Customer Success Executive

A Customer Success Executive plays a crucial role in ensuring customer satisfaction, retention, and long-term engagement. Their primary goal is to help customers achieve their desired outcomes while maximizing the value they receive from the company’s products or services.

Key Responsibilities:

• Customer Relationship Management:
• Build and maintain strong relationships with clients by understanding their needs and expectations.
• Serve as the main point of contact for customer inquiries, concerns, and escalations.
• Retention & Renewals:
• Monitor customer satisfaction and proactively address potential issues to prevent churn.
• Work closely with customers to ensure long-term partnerships.
• Feedback & Continuous Improvement:
• Gather customer feedback to improve product offerings and customer experience.
• Collaborate with internal teams (sales, product, support) to enhance customer success strategies.
• Issue Resolution & Support Coordination:
• Address customer concerns (raised by Customer, Sales team, Onsite team, etc.) in a timely manner and coordinate with support teams (Onsite team, HO Team, Vendor, etc.) for resolution.
• Ensure service-level agreements (SLAs) are met and customer expectations are exceeded.
• Reporting & Performance Tracking:
• Track customer success metrics (e.g., Net Promoter Score, churn rate, engagement levels).
• Provide regular reports and insights to internal stakeholders to drive data-driven decisions.
• Assist with Project Management:
• Support day-to-day activities related to project management
• Assist in Expense Clearance specific to projects

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Current CTC
• Expected CTC
• Notice Period

Experience:

• Communication skills: 2 years (Required)
• CRM software: 2 years (Required)
• Cold calling: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)

Expected Start Date: 07/10/2025