A Customer Success Executive plays a crucial role in ensuring customer satisfaction, retention, and long-term engagement. Their primary goal is to help customers achieve their desired outcomes while maximizing the value they receive from the company’s products or services. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with clients by understanding their needs and expectations. Serve as the main point of contact for customer inquiries, concerns, and escalations. Retention & Renewals: Monitor customer satisfaction and proactively address potential issues to prevent churn. Work closely with customers to ensure long-term partnerships. Feedback & Continuous Improvement: Gather customer feedback to improve product offerings and customer experience. Collaborate with internal teams (sales, product, support) to enhance customer success strategies. Issue Resolution & Support Coordination: Address customer concerns (raised by Customer, Sales team, Onsite team, etc.) in a timely manner and coordinate with support teams (Onsite team, HO Team, Vendor, etc.) for resolution. Ensure service-level agreements (SLAs) are met and customer expectations are exceeded. Reporting & Performance Tracking: Track customer success metrics (e.g., Net Promoter Score, churn rate, engagement levels). Provide regular reports and insights to internal stakeholders to drive data-driven decisions. Assist with Project Management: Support day-to-day activities related to project management Assist in Expense Clearance specific to projects Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Provident Fund Application Question(s): Current CTC Expected CTC Notice Period Experience: Communication skills: 2 years (Required) CRM software: 2 years (Required) Cold calling: 2 years (Required) Language: English (Required) Hindi (Required) Expected Start Date: 07/10/2025
Join our team as a Graphic Designer in Ahmedabad ! We are looking for someone with 2–4 years of experience who is passionate about design and excels at visual storytelling with a keen eye for detail. Responsibilities : - Creating print-ready vector artwork using CorelDRAW. - Editing and enhancing images in Photoshop. - Designing logos, icons, and brand elements with Illustrator. - Collaborating with internal teams to bring creative concepts to life. - Ensuring brand consistency across all design outputs. What we’re seeking: - 2–4 years of professional graphic design experience. - Proficiency in CorelDRAW , Photoshop , and Illustrator . - Strong grasp of design principles, including typography, layout, and color . - Ability to manage multiple projects and meet tight deadlines. If you are ready to thrive in a creative and collaborative environment, please send your resume and portfolio to [email protected] Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Provident Fund Application Question(s): Current CTC Expected CTC Notice Period Comfortable with work location in Thaltej and Ashram Road Office Total Experience Experience: CorelDraw: 2 years (Required) Adobe Illustrator: 2 years (Required) Adobe Photoshop: 2 years (Required) Expected Start Date: 07/10/2025