Customer Success Executive

Job Title: Customer Success Executive

Experience: 0–1 Year

Location: Onsite – Teynampet, Chennai

Shift Timing: 11:00 AM – 8:00 PM

We are looking for a proactive and customer-friendly Customer Success Executive to support users of our SAAS product. This is an excellent opportunity for freshers or candidates with up to 1 year of experience who are passionate about helping customers and building a career in the tech industry.

Key Responsibilities:

• Assist customers in understanding and using our SAAS platform effectively
• Respond to customer queries via phone, email, or chat in a prompt and professional manner
• Build and maintain positive customer relationships
• Coordinate with internal teams to resolve customer issues
• Educate users about product features and updates
• Ensure high levels of customer satisfaction and engagement

Requirements:

• 0–1 year of experience in customer support or a related role
• Strong communication skills in English
• Malayalam speaking is an added advantage
• Interest in technology and willingness to learn about SAAS products
• Good problem-solving skills and a customer-centric attitude