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Customer Success Executive

3 - 4 years

3 - 7 Lacs

Ahmedabad

Posted:15 hours ago| Platform: Naukri logo

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Skills Required

Quality control tools Manager Quality Assurance Sales Senior Executive SMS Customer experience Customer service MS Office Service quality Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description


Your Responsibilities:
  • System setup and manage quality support activities such as account setup, inquiry status, order status, and payment status.
  • Responsible for monitoring the end-to-end quality transaction.
  • Focus on improving shipment transaction numbers on our products.
  • Assist shipment operations in innovative methods to improve metrics
  • Analyze quantitative and qualitative data to enhance shipment performance and customer experience
  • Tackle shipment operation problems in creative and logical ways and identify effective solutions from buyer and seller both the ends.
  • Create effective working relationships with customers by managing objectives and expectations and ensure process and data-driven product decisions
  • Monitor shipment transactions quality and coach customers to improve their productivity
  • Work on identifying root causes for all issues/errors and mitigate by putting preventive actions in place
  • Work with the sales and operations team to own all process metrics and improve them
Eligibility Criteria:
  • 3-4 years of experience in quality assurance processes
  • Experience in both voice and non-voice processes (email, SMS, chat)
  • Ability to assess, analyze, resolve and represent complicated concise communication
  • Proficient with MS Office, are an expert on all 7 Quality Control tools, FMEA, etc.
  • Strong communication, interpersonal, team-working, and customer service skills.

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