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Customer Success Executive

Customer Success Executive

1 - 6 years

|

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Skills Required

telesales customer support client servicing sales client support sales executive customer success client success

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

Conduct onboarding calls to introduce clients to their purchased programs.
Provide clients with a clear understanding of the course roadmap and key parameters.
Regularly check client progress, ensuring they attend sessions, complete assignments, and engage with the program.
Act as the primary point of contact for resolving client queries and ensuring client success.
Drive client satisfaction and success, improving overall success ratios for company's programs.

Qualifications:

2-4 years of experience in client success or account management, preferably in the online education sector.
Experience in the online coaching industry is highly valued.
Proven ability to resolve client issues and build long-term loyalty.
Strong communication skills, both verbal and written.
Passion for providing exceptional customer service and driving results.

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