Customer Success Engineer

As a skilled and proactive Customer Success Engineer, you will play a vital role in our team by deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for clients worldwide. Your responsibilities will include gathering and analyzing client business requirements, leading system configuration and testing, supporting data migration efforts, and delivering hands-on user training sessions. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure successful implementation and adoption of Max Maintenance in line with industry best practices. Your role will also involve serving as the primary Level 1 support contact post-implementation, troubleshooting front-end configuration issues, providing remote assistance, and assisting in user onboarding. Additionally, you will be responsible for developing and maintaining comprehensive documentation including training materials, FAQs, SOPs, and implementation logs. To excel in this role, you should hold a Bachelor's degree in engineering, computer science, information systems, or a related field, along with at least 3 years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments. You should have a proven ability to deliver end-user training and documentation to non-technical stakeholders, hands-on experience configuring SaaS or CMMS systems, and a basic understanding of REST APIs, SQL, or scripting (Python/JavaScript). Strong analytical, organizational, and communication skills are essential for this role, along with experience in maintenance and reliability in manufacturing, energy, oil & gas, or utilities. Familiarity with helpdesk tools such as Zendesk, Freshdesk, or Jira Service Desk is advantageous. Join our global family and be part of a team that is dedicated to creating a lasting impact for our customers and communities worldwide. Through purposeful innovation, product creation, and service delivery, we are committed to powering the industry that powers the world better, while placing service above all to meet our customers" needs effectively and efficiently.,