8 Helpdesk Tools Jobs

Key Deliverables: Develop and manage automated support channels for Pincode and Indus platforms Improve CX KPIs like automation %, productivity, and customer satisfaction Design scalable automation frameworks for support operations Lead platform compliance, SOP creation, and technology evaluation Role Responsibilities: Manage and mentor a high-performing technical team Leverage coding skills to build and optimize automation tools Collaborate with cross-functional teams for platform enhancement Drive initiatives to streamline support processes and reduce ambiguity

As a Technical Support Intern at our Noida location, your primary responsibility will be to monitor, log, and manage incoming support tickets from students regarding the eMedicoz App and Website. You will be expected to resolve queries promptly and professionally, ensuring high levels of customer satisfaction. In cases of more complex issues, you will collaborate with internal teams such as development, QA, and content to provide comprehensive solutions. Real-time support during peak usage hours will be essential to minimize disruptions for users. Following up with students post-resolution to gather feedback and documenting common issues and solutions for an internal knowledge base will also be part of your role. Additionally, you will assist in testing app/website functionalities, identifying bugs, and reporting inconsistencies. To excel in this role, you should possess a graduate degree (BA, B. Com preferred) and exhibit strong verbal and written communication skills. A basic understanding of mobile applications, websites, and troubleshooting methods is required. Familiarity with ticketing systems or helpdesk tools will be advantageous. We are seeking a quick learner with excellent problem-solving abilities who can work effectively both independently and as part of a team. A customer-centric approach and a proactive attitude are essential attributes. This position offers an internship opportunity for a contract period of 3 months. Benefits include cell phone reimbursement. The work schedule is during the day, from Monday to Friday, in-person at our Noida location.,

As a Technical Support Intern for the eMedicoz application and website, you will be responsible for managing and resolving student queries in real-time. Your role will be crucial in enhancing the overall user experience by ensuring the timely resolution of technical issues, thereby contributing to improved app ratings and student satisfaction. Your key responsibilities will include monitoring, logging, and managing incoming support tickets, as well as resolving queries professionally while maintaining high levels of customer satisfaction. You will also coordinate with internal teams to address more complex issues, provide real-time support during peak usage hours, follow up with students to confirm issue resolution, and document common issues and solutions to build a knowledge base. To excel in this role, you should possess strong communication skills, a basic understanding of mobile applications and websites, and troubleshooting methods. Any graduate may apply, with preference given to those with a background in BA or B.Com. Additionally, familiarity with ticketing systems or helpdesk tools is advantageous, along with the ability to quickly learn, solve problems, and work effectively both independently and as part of a team. This is a full-time position with day shift hours, requiring a bachelor's degree as preferred education. While prior experience in technical support is beneficial, it is not mandatory. Proficiency in English is preferred, and the work location will be in person. If you are looking to kickstart your career in technical support and contribute to the seamless functioning of the eMedicoz platform, we welcome your application for this internship opportunity.,

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubleshoot issues, and ensure a positive experience with our platform. Key Responsibilities Provide prompt, friendly, and professional support via chat, email, and phone Troubleshoot and resolve customer issues, escalating when necessary Guide customers through product features, settings, and troubleshooting steps Maintain detailed and accurate records of all interactions Collaborate with internal teams (Customer Success, Product, Tech Support) for complex queries Identify and share recurring issues to improve processes and customer experience Contribute to FAQs, knowledge base articles, and support guides Requirements Experience: 12 years in chat/email/phone support, preferably in SaaS or e-commerce Good at understanding and using software tools and platforms Excellent written and verbal communication skills in English Strong problem-solving and multitasking skills Comfortable working in fast-paced environments Prior experience with live chat and helpdesk tools (e.g., Intercom, Zendesk, Freshdesk) is a plus Prior experience with marketing automation or workflow automation tools is a plus. Basic understanding of e-commerce platforms like Shopify, WooCommerce, Magento and/ or CRMs/ ERPs is preferred Work Schedule Flexible to work in one of these shifts: 9 AM 6 PM, 12 PM 9 PM, or 2 PM 11 PM Comfortable working Monday to Saturday or Tuesday to Sunday What We Offer Competitive salary and incentives Opportunity to work with a fast-growing SaaS company in the e-commerce space Exposure to global D2C brands and e-commerce businesses Collaborative, growth-focused team culture Skill development in SaaS, customer success, and marketing automation Show more Show less

As a skilled and proactive Customer Success Engineer, you will play a vital role in our team by deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for clients worldwide. Your responsibilities will include gathering and analyzing client business requirements, leading system configuration and testing, supporting data migration efforts, and delivering hands-on user training sessions. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure successful implementation and adoption of Max Maintenance in line with industry best practices. Your role will also involve serving as the primary Level 1 support contact post-implementation, troubleshooting front-end configuration issues, providing remote assistance, and assisting in user onboarding. Additionally, you will be responsible for developing and maintaining comprehensive documentation including training materials, FAQs, SOPs, and implementation logs. To excel in this role, you should hold a Bachelor's degree in engineering, computer science, information systems, or a related field, along with at least 3 years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments. You should have a proven ability to deliver end-user training and documentation to non-technical stakeholders, hands-on experience configuring SaaS or CMMS systems, and a basic understanding of REST APIs, SQL, or scripting (Python/JavaScript). Strong analytical, organizational, and communication skills are essential for this role, along with experience in maintenance and reliability in manufacturing, energy, oil & gas, or utilities. Familiarity with helpdesk tools such as Zendesk, Freshdesk, or Jira Service Desk is advantageous. Join our global family and be part of a team that is dedicated to creating a lasting impact for our customers and communities worldwide. Through purposeful innovation, product creation, and service delivery, we are committed to powering the industry that powers the world better, while placing service above all to meet our customers" needs effectively and efficiently.,

As Head of Support Operations at Fr8bukyn, you will be responsible for building, developing, and leading the customer support organization. Your role will involve hiring, growing, and developing a scalable team of freight operation specialists to provide world-class service for our customers. You will collaborate with various teams within the company to ensure business standards, customer experience, and innovation are continuously improved. Your key responsibilities will include building the customer support organization from the ground up, developing team schedules to meet SLAs, improving operational metrics, and empowering support teams to deliver on KPIs in a time-sensitive environment. You will also be tasked with providing best-in-class support experience, deploying omnichannel and 24/7 support, and identifying resources needed for your team's success. The ideal candidate for this role should have at least 3 years of professional experience in high-volume customer support environments, along with 3+ years of managerial experience in multicultural settings. You should possess strong communication skills, exceptional business acumen, and the ability to use quantitative data to drive decision-making. Additionally, you should be an empathetic leader, detail-oriented, and self-motivated to deliver results. Nice to have skills include technical proficiency in SQL, Excel, and data visualization. The candidate should be willing to learn new digital tools quickly and have experience with help desk solutions such as Zendesk, Intercom, or Freshdesk. If you are a self-driven, hardworking individual with a passion for leading and developing customer support teams, this role at Fr8bukyn may be the perfect opportunity for you. Join us in our mission to help small trucking and independent owner operators scale their business through excellent customer support operations.,

As a Customer Support Executive for a US-based service company, your primary responsibility will be to provide high-quality voice and chat support to international customers. This role involves assisting customers with service inquiries, booking requests, and addressing general concerns. You will be expected to handle inbound and outbound calls, as well as live chat interactions, ensuring accurate and prompt information delivery regarding services, bookings, and general queries. To excel in this role, you must maintain a professional, courteous, and solution-oriented approach with every customer interaction. Detailed logging of all customer engagements in the CRM or support platform is essential. Escalation of complex issues to higher-level support or technical teams may be necessary, in addition to collaborating with internal teams for seamless service delivery and issue resolution. You will work as part of a 24x7 rotating support team, requiring flexibility in shift timings, including weekends and holidays. Excellent spoken and written English communication skills are a must, along with prior experience in customer support (voice/chat) for international clients. Familiarity with CRM or helpdesk tools such as Freshdesk or Zendesk is advantageous. Preferred qualifications include at least 1 year of experience in customer support roles, with exposure to US-based support processes considered an advantage. A quick learner with a customer-first attitude will thrive in this position. This is a full-time, permanent role with benefits like a flexible schedule, food provision, leave encashment, paid sick time, provident fund, and the option to work from home. If you are planning to work from Jaipur city, Rajasthan, you must reliably commute or relocate before the expected start date of 01/05/2025. The schedule involves day, evening, morning, night, and rotational shifts. Your work location will be in person.,

We are searching for a skilled and motivated Tech Support Team Lead to effectively manage and guide our technical support team. As the Tech Support Team Lead, you will be responsible for overseeing the day-to-day operations of the support desk. Your primary duties will include ensuring timely resolution of customer issues related to access control systems, driving continuous improvement in customer satisfaction, and service excellence. You will lead and manage a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize resolution time. Your role will involve troubleshooting complex escalated issues and coordinating with engineering/product teams as necessary. You will play a crucial part in training team members on new technologies, procedures, and best practices. Developing and maintaining a knowledge base and support documentation will be essential tasks. Monitoring team performance using KPIs and conducting regular audits of support quality to identify areas for improvement will also be part of your responsibilities. Collaboration with product and QA teams to relay field feedback and assist in onboarding new clients and providing technical training for partners/distributors will be crucial. The ideal candidate will hold a Bachelor's degree in Electronics, IT, Computer Science, or a related field, along with a minimum of 5 years of experience in technical support, preferably in physical security or access control systems. Strong knowledge of access control protocols, networking fundamentals, and cloud-based platforms is required, as well as familiarity with systems like HID, ZKTeco, Suprema, Honeywell, or similar brands. Experience with helpdesk tools, strong problem-solving abilities, effective team management, and communication skills are essential for this role. The ability to handle pressure and manage escalations calmly is highly valued. Certifications in IT/networking or access control systems, experience with IoT integrations, REST APIs, or mobile credential systems, and prior work in SaaS-based access control platforms are considered advantageous. If you are passionate about leading a technical support team, driving continuous improvement, and ensuring customer satisfaction in the realm of access control systems, we would love to hear from you.,