17 Helpdesk Tools Jobs

Role Overview: As a Technical Support Intern at eMedicoz, you will be an integral part of the Support Team. Your primary responsibility will be to manage and resolve student queries regarding the eMedicoz application and website in real-time. Your role will significantly impact the user experience by ensuring prompt resolution of technical issues, thereby contributing to improved app ratings and student satisfaction. Key Responsibilities: - Monitor, log, and effectively manage incoming support tickets from students concerning the eMedicoz App and Website. - Resolve queries promptly and professionally, maintaining high levels of customer satisfaction. - Collaborate with internal teams such as...

As an IT Coordinator Trainee at Kims Trust Hospital, your role is to assist the IT department in managing, maintaining, and supporting the organization's technology infrastructure. This entry-level position aims to provide you with hands-on training and experience in IT coordination, system support, and user assistance. You will collaborate closely with the IT team to ensure smooth day-to-day operations and efficient coordination of IT activities. Key Responsibilities: - Assist in maintaining and troubleshooting computer systems, networks, and printers. - Support the installation and configuration of hardware and software. - Help monitor and respond to IT support tickets and user issues. - C...

As a Technical Support Intern at the company based in Noida, your role involves the following key responsibilities: - Monitor, log, and manage incoming support tickets from students related to the eMedicoz App and Website. - Resolve queries in a timely and professional manner while maintaining high levels of customer satisfaction. - Coordinate internally with the development, QA, and content teams to address more complex issues. - Provide real-time support during peak usage hours to ensure minimal disruption for users. - Follow up with students to confirm issue resolution and gather feedback. - Document common issues and solutions to build a knowledge base for internal use. - Assist in testi...

Job description Looking forHelpdesk coordinator. Location: Siemens Energy , Electronic City , Phase 2. Salary: 21,000/- Take home + Bonus + Earned Leave eligible. 6months - 1 year of experience in receptionist / Helpdesk in any domain. Hands on experience with MS office , Outlook , Excel. Able to work in Rotational Shifts . Good communication skills. looking for immediate joiners , please drop your cv at [HIDDEN TEXT]..

Job Summary We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. Responsibilities This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service Responsibilities : Lead and manage a team of technical support engineers handling Level 1 & 2 support. Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc. Supervise ticket management, ensure SLA compliance, and optimize r...

As a Customer Support Executive specializing in ERP/CRM, your role involves being the primary contact point for our ERP/CRM users. You will play a crucial part in addressing customer queries, providing technical solutions, and ensuring a high level of customer satisfaction. Your responsibilities include: - Handling client queries related to ERP/CRM functionalities through phone, email, or chat - Troubleshooting user issues and offering accurate technical solutions or escalating when necessary - Maintaining detailed logs of customer interactions and follow-ups in the ticketing system - Collaborating with product and development teams to resolve recurring issues - Conducting basic product walk...

As a Customer Support Executive specializing in ERP/CRM, your role involves being the primary contact point for ERP/CRM users. You will play a crucial part in addressing customer queries, providing technical solutions, and ensuring a high level of customer satisfaction. Your responsibilities include: - Handling client queries related to ERP/CRM functionalities through phone, email, or chat - Troubleshooting user issues and offering accurate technical solutions or escalating when necessary - Maintaining detailed logs of customer interactions and follow-ups in the ticketing system - Collaborating with product and development teams to resolve recurring issues - Conducting basic product walkthro...

As a skilled and motivated Tech Support Team Lead, your primary responsibility will be overseeing the day-to-day operations of the support desk. You will ensure timely resolution of customer issues related to access control systems, drive continuous improvement in customer satisfaction, and service excellence. Your role includes managing a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize resolution time. Your key responsibilities will involve: - Troubleshooting complex escalated issues and coordinating with en...

About the Role The Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer. Responsibilities Customer Interaction: Engage with customers through chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction. Multitasking: Manage multiple chat sessions simultaneously (wherever applicable) while maintai...

Key Deliverables: Develop and manage automated support channels for Pincode and Indus platforms Improve CX KPIs like automation %, productivity, and customer satisfaction Design scalable automation frameworks for support operations Lead platform compliance, SOP creation, and technology evaluation Role Responsibilities: Manage and mentor a high-performing technical team Leverage coding skills to build and optimize automation tools Collaborate with cross-functional teams for platform enhancement Drive initiatives to streamline support processes and reduce ambiguity

As a Technical Support Intern at our Noida location, your primary responsibility will be to monitor, log, and manage incoming support tickets from students regarding the eMedicoz App and Website. You will be expected to resolve queries promptly and professionally, ensuring high levels of customer satisfaction. In cases of more complex issues, you will collaborate with internal teams such as development, QA, and content to provide comprehensive solutions. Real-time support during peak usage hours will be essential to minimize disruptions for users. Following up with students post-resolution to gather feedback and documenting common issues and solutions for an internal knowledge base will also...

As a Technical Support Intern for the eMedicoz application and website, you will be responsible for managing and resolving student queries in real-time. Your role will be crucial in enhancing the overall user experience by ensuring the timely resolution of technical issues, thereby contributing to improved app ratings and student satisfaction. Your key responsibilities will include monitoring, logging, and managing incoming support tickets, as well as resolving queries professionally while maintaining high levels of customer satisfaction. You will also coordinate with internal teams to address more complex issues, provide real-time support during peak usage hours, follow up with students to ...

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubl...

As a skilled and proactive Customer Success Engineer, you will play a vital role in our team by deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for clients worldwide. Your responsibilities will include gathering and analyzing client business requirements, leading system configuration and testing, supporting data migration efforts, and delivering hands-on user training sessions. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure successful implementation and adoption of Max Maintenance in line with industry best practices. Your role will also involve serving as the primary Level 1 support contac...

As Head of Support Operations at Fr8bukyn, you will be responsible for building, developing, and leading the customer support organization. Your role will involve hiring, growing, and developing a scalable team of freight operation specialists to provide world-class service for our customers. You will collaborate with various teams within the company to ensure business standards, customer experience, and innovation are continuously improved. Your key responsibilities will include building the customer support organization from the ground up, developing team schedules to meet SLAs, improving operational metrics, and empowering support teams to deliver on KPIs in a time-sensitive environment. ...

As a Customer Support Executive for a US-based service company, your primary responsibility will be to provide high-quality voice and chat support to international customers. This role involves assisting customers with service inquiries, booking requests, and addressing general concerns. You will be expected to handle inbound and outbound calls, as well as live chat interactions, ensuring accurate and prompt information delivery regarding services, bookings, and general queries. To excel in this role, you must maintain a professional, courteous, and solution-oriented approach with every customer interaction. Detailed logging of all customer engagements in the CRM or support platform is essen...

We are searching for a skilled and motivated Tech Support Team Lead to effectively manage and guide our technical support team. As the Tech Support Team Lead, you will be responsible for overseeing the day-to-day operations of the support desk. Your primary duties will include ensuring timely resolution of customer issues related to access control systems, driving continuous improvement in customer satisfaction, and service excellence. You will lead and manage a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize...