Customer Success Associate

Company Description

UGLY is an e-commerce-first and quick-commerce creative agency, helping brands stand out with impactful content. From photoshoots to video production, marketplace content, and campaign management, we create end-to-end solutions that help brands grow faster in today’s competitive space.

Role Description

Customer Success Associate

You’ll be the bridge between the client and our creative teams, making sure every project is executed seamlessly and clients leave with a great experience.

Key Responsibilities

• Act as the primary point of contact for clients across photoshoot and video production projects.
• Understand client briefs and communicate them effectively to internal teams.
• Coordinate with production, creative, and editing teams to plan and execute projects.
• Track project progress, manage timelines, and ensure on-time delivery.
• Provide clients with regular updates, manage expectations, and resolve issues proactively.
• Ensure quality of deliverables meets client and agency standards.
• Build and maintain long-term client relationships to encourage repeat business.
• Support in project documentation, reporting, and feedback collection.

Requirements

• 1–2 years of experience in client servicing, account management, or project coordination (experience in agencies, media, or production houses preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and manage multiple projects at once.
• Organised, detail-oriented, and proactive in problem-solving.
• Basic understanding of photoshoot and video production workflows is a plus.
• Comfortable working on-site during shoots if required.

What We Offer

• Opportunity to be part of a growing creative agency shaping e-commerce & quick-commerce brands.
• Exposure to end-to-end creative processes and direct client interactions.
• Collaborative, fast-paced, and dynamic work environment.