Customer Success Associate

Location:

About Track3D

Reality Intelligence Platform

We are a fast-growing enterprise SaaS startup working with some of the biggest names in the construction industry and we’re just getting started.

Role Overview : Customer Success Associate

Customer Success Associates

Key Responsibilities

• Customer Onboarding & Training

• Support onboarding sessions and assist customers in setting up and using the Track3D platform.
• Conduct training sessions, prepare how-to guides, and respond to customer queries.

• Adoption & Engagement

• Monitor customer usage and adoption metrics, ensuring consistent engagement.
• Identify early warning signals for churn and proactively work on re-engagement.

• Support & Issue Resolution

• Act as the first line of support for customer inquiries, troubleshooting issues, and escalating to Product/Tech teams where necessary.
• Ensure timely responses and maintain high customer satisfaction.

• Value Delivery & Feedback Loop

• Work with CSMs to document success criteria and track progress against them.
• Capture customer feedback and insights to share with Product and Customer Success teams.

• Collaboration & Documentation

• Maintain customer interaction logs, usage updates, and support tickets.
• Coordinate internally with Implementation, Processing, and Tech teams to ensure timely deliverables.

What We’re Looking For :

• 1–3 years of experience in Customer Success, Customer Support, or related roles in SaaS / technology companies (fresh graduates with strong communication skills may also apply).
• Strong verbal and written communication skills in English.
• Ability to manage multiple priorities, with strong organizational and time-management skills.
• Tech-savvy, with the ability to quickly learn new tools and platforms.
• Problem-solving mindset with a customer-first approach.
• Exposure to construction technology, SaaS platforms, or enterprise clients is a plus.

Why Join Us?

• Join a fast-growing U.S.-based SaaS startup that's transforming the construction tech industry.
• Play a critical role in ensuring customer success through onboarding, support, and long-term relationship building.
• Collaborate closely with global teams and U.S. leadership, gaining international exposure and cross-cultural experience.
• Work directly with leading enterprise clients and top construction firms from around the world.
• Be part of our dynamic India office—enjoy the energy of in-person collaboration in a high-growth, fast-paced environment.

How to Apply:

Please fill the google form given

https://forms.gle/8JLWyuDC1MgMo971A

careers@track3d.ai