Job
Description
About NRIWAY:NRIWAY is a trusted one-stop solution for Non-Resident Indians (NRIs) offering document procurement, apostille, attestation, legal, and real estate services across India. Our goal is to simplify and digitize bureaucracy for NRIs and ensure hassle-free services with transparency and trust. Role Summary:We are seeking a highly motivated and empathetic Customer Success Associate who will act as the primary point of contact for our NRI clients. You will be responsible for ensuring a seamless service experience, building strong relationships, and helping customers navigate our offerings with ease. Key Responsibilities:Serve as the first point of contact for NRI customers via phone, email, WhatsApp, and chat. Guide clients through various services including documentation, apostille, legal verifications, etc. Ensure timely updates and resolution of customer queries and service requests. Collaborate with internal departments (Operations, Legal, Logistics) to meet client expectations. Maintain and update CRM systems with customer interactions and service progress. Proactively follow up with customers and ensure high satisfaction and retention. Educate clients on service offerings and upsell relevant services when appropriate. Handle escalations tactfully and ensure effective solutions are delivered. Requirements:Bachelor’s degree in Business, Communications, or a related field. 1-3 years of experience in a customer-facing role (Customer Support, Success, or Service). Excellent verbal and written communication skills in English (additional languages a plus). Empathy, patience, and a genuine desire to help NRIs solve their problems. Strong multitasking, organizational, and time-management skills. Familiarity with tools like CRM software, WhatsApp Business, and Google Workspace. Preferred Skills:Experience working with NRI clientele or international customers. Knowledge of documentation and legal processes in India. A background in EdTech, FinTech, or cross-border services is a plus. What We Offer:A dynamic, collaborative, and entrepreneurial work environment. Growth opportunities within a rapidly expanding business. Flexible work arrangements. Opportunity to create meaningful impact in the lives of NRIs globally.
