Customer Success Analyst

IIM Ahmedabad alumnus

• Design conversational agents:

  translate each client’s goals into clear prompts, flows, and tones; experiment with wording and multilingual variants.

• Monitor and tune performance:

  review call or chat transcripts, identify friction points, and iterate quickly on prompts and logic.

• Own customer relationships:

  act as the primary day-to-day contact for a portfolio of accounts, guiding onboarding, answering questions, and gathering feedback.

• Report insights:

  craft concise weekly updates and executive summaries that highlight wins, risks, and product ideas drawn from conversation data.

• Coordinate projects:

  manage timelines for new account setups, feature roll-outs, and prompt iterations while liaising with Product, Engineering, and Data teams.

• 2–4 years of experience in customer success, product operations, conversation design, or data-driven account management (SaaS preferred).
• Hands-on familiarity with large-language-model tools or a strong desire to learn prompt engineering quickly.
• Comfort turning data into stories—intermediate skill with spreadsheets.
• Clear, confident communication with clients and a bias for rapid experimentation.
• A passion for shaping early-stage products and wearing multiple hats in a startup environment.

• Work closely with our founders from prestigious institutes.
• Enjoy significant influence over product direction.
• Competitive salary.
• A supportive environment that values curiosity, speed, and ownership.