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Boomi Software
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Customer Success Analyst

Customer Success Analyst

Boomi Software

1 - 4 years

2 - 6 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

salesforce roi analysis tableau data analysis collaboration communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Success Analyst to join our team at Boomi. The ideal candidate will have a strong background in customer success and excellent analytical skills.

Roles and Responsibility

Develop and implement effective customer success strategies to drive business growth.
Build and maintain strong relationships with customers to ensure long-term satisfaction.
Analyze customer data to identify trends and areas for improvement.
Collaborate with cross-functional teams to resolve customer issues and enhance overall experience.
Create and deliver training programs to customers on product features and best practices.
Monitor and report on customer health metrics to identify potential churn risks.

Job Requirements

Proven experience in customer success or a related field, with a minimum of 2 years of experience.
Strong understanding of customer success principles and practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and prioritize multiple tasks.
Strong analytical and reporting skills, with experience using CRM software.
Bachelor's degree in Business Administration, Marketing, or a related field.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Customer Success Analyst