About RunDMS RunDMS is a fast-growing, voice-and-chat agentic automation platform founded by an IIM Ahmedabad alumnus . Our mission is to let any business launch and refine custom AI agents in minutes, then keep them learning from real-world interactions. We are moving to larger deployments and are building a small, hands-on team that loves working at the intersection of customer success, project management, and language-model technology. What you’ll do Design conversational agents: translate each client’s goals into clear prompts, flows, and tones; experiment with wording and multilingual variants. Monitor and tune performance: review call or chat transcripts, identify friction points, and iterate quickly on prompts and logic. Own customer relationships: act as the primary day-to-day contact for a portfolio of accounts, guiding onboarding, answering questions, and gathering feedback. Report insights: craft concise weekly updates and executive summaries that highlight wins, risks, and product ideas drawn from conversation data. Coordinate projects: manage timelines for new account setups, feature roll-outs, and prompt iterations while liaising with Product, Engineering, and Data teams. You’re a great fit if you have 2–4 years of experience in customer success, product operations, conversation design, or data-driven account management (SaaS preferred). Hands-on familiarity with large-language-model tools or a strong desire to learn prompt engineering quickly. Comfort turning data into stories—intermediate skill with spreadsheets. Clear, confident communication with clients and a bias for rapid experimentation. A passion for shaping early-stage products and wearing multiple hats in a startup environment. What we offer Work closely with our founders from prestigious institutes. Enjoy significant influence over product direction. Competitive salary. A supportive environment that values curiosity, speed, and ownership.
You will be a part of the AI team at RunDMS working on building speech and audio intelligence for Votch, the flagship voice intelligence product. Your responsibilities will include: - Integrating and evaluating STT/TTS systems - Building noise detection/classification and speech enhancement pipelines - Prototyping with audio-native LLMs and multimodal flows - Owning audio preprocessing, feature extraction, and evaluation metrics - Writing clean, testable Python code and reproducible notebooks To excel in this role, you should possess: - Strong Python skills with ML frameworks such as PyTorch or TensorFlow - Hands-on experience in speech/audio ML projects through internships, coursework, or personal projects - Familiarity with librosa, torchaudio, ffmpeg, and basic DSP concepts - Interest in LLMs and speech-driven agents Nice-to-have qualifications include exposure to real-time or conversational AI technologies like WebRTC, streaming, VAD, as well as knowledge of Cloud/MLOps basics using AWS, GCP, or Azure, Docker. The company is located in Coimbatore, India, and the position is suitable for individuals at the Junior/Entry level with up to 2 years of experience.,