Customer Success Advisor

We are seeking a Customer Success Advisor to join our team at the India office, focusing on supporting EMEA-based customers within the Logistics Service Provider Industry (LSP/3PL). In this role, you will collaborate closely with customers to ensure they optimize the value derived from their Blue Yonder products. Understanding the unique business operations and challenges of assigned customers within the industry will be a key aspect of your responsibilities. Building enduring relationships with both IT and business stakeholders, you will guide and support them throughout their Blue Yonder journey. As a crucial member of the core account team, working alongside the Account Manager and Technical Account Manager, you will act as the voice of the customer. If you thrive on delivering tangible value, working in a dynamic and expanding team, this opportunity is ideal for you. Your primary responsibilities will revolve around: - Implementing customer success strategies to drive adoption and expertise in Blue Yonder solutions. - Serving as the main point of contact for non-commercial relations and overseeing general escalation management. - Monitoring and enhancing adoption metrics such as deployment, utilization, and value realization. - Acquiring an in-depth understanding of customers" industries and business processes. - Leading strategic customer account meetings and regular check-ins. - Crafting and executing long-term adoption and value realization plans for each customer. - Evaluating ongoing customer satisfaction and NPS to gauge customer engagement. - Providing customers with valuable recommendations on industry trends and best practices. - Cultivating relationships with key C-level customer sponsors. - Organizing and preparing for business reviews with Blue Yonder stakeholders. - Advocating for customers by promoting industry and Blue Yonder best practices. - Identifying opportunities for cross-selling and up-selling within accounts and addressing strategic risks proactively. Key Objectives: - Enhancing customer adoption of SaaS technology. - Ensuring customer reference-ability through participation in Blue Yonder events and case studies. - Driving SaaS solution expansion for customers. - Delivering value to clients through specific QBR/EBRs utilizing value-based metrics. - Providing thought leadership and domain expertise to aid customers in value realization. Essential Requirements: - Minimum 5 years of experience in consulting, professional services, implementation, customer success management, or account management within the industry. - Proficiency in supply chain domain concepts and practices. - Strong customer-facing background. - Exceptional written and verbal communication skills. - Effective negotiation and stakeholder management capabilities. - Experience in engaging with C-suite executives. - Ability to thrive in a fast-paced, results-driven environment. - Data-driven mindset with a focus on consistent engagement tracking. - Sound business acumen and analytical skills. - Familiarity with the SaaS technology landscape. - Degree-level qualification. Our Values: To understand the essence of a company, one must examine its values. Our values serve as the foundation of our success and that of our customers. If you resonate with our values and are passionate about driving customer success, explore more about our core values here: Core Values.,