6 Saas Technology Jobs

Blue Yonder Title: Technical Account Advisor Int Other Comparable titles: Technical Account Manager, Sr Technical Account Manager Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work At Blue Yonder we are customer-focused, results driven and have a relentless spirit for learning. We are during transforming our service offering from a on-premise model to a SaaS model. We are looking to grow our team of Technical Account Advisors. TheTechnical Account Advisoris responsible for establishing relationships with key IT and business stakeholders, ensuring both execution against the SaaS engagement and appropriate focus on longer-term customer objectives and value. They maintain ownership of the customer's BY SaaS solution environment and ensure timely and satisfactory resolutions of all technical and operational issues. As a member of the BY account team, they collaborate with Customer Success Managers (CSMs) and Customer Executives (CEs) to ensure customer satisfaction through service delivery planning and execution. Scope: Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attrition Our current technical environment: N/A What you will do: Own a portfolio of enterprise customers Understand the customer operational needs, technical challenges and develop plans to address them Ensure adherence to SaaS policies and procedures Drive overall service delivery to success by keeping a balance between customer's expectations and delivery realities Provide customer escalation management for service issues and involve internal departments as required. Develop remediation plans for resolving escalation and drive the tasks in the remediation plan to closure. Establish relationships with each customer that transcends the tactical delivery details, thus ensuring appropriate focus on longer-term customer objectives Understand new BY product releases, specific benefits to customer and work with account team to proactively position opportunities related to technical upgrades Serve as the primary point of contact for customer concerns relating to technical questions, issues or escalation and coordinate and drive resolution with BY Customer Support, consulting, sales, and product teams Align with internal account team (Customer Success Managers and Customer Executives) on key metrics and objectives for business reviews Identify potential new upsell/cross-sell opportunities to share with sales/renewals teams Work with Sales/Pre-Sales and deliver CRs and Enhancement proposals to customer and obtain sign-off Nurture Customer Reference status Specific goals centre on the following: Customersatisfaction &health measured by SLA performance, NPS/CSAT scoresand% customer retention Advocacy: % Growth in reference-able customers Customer adoption ofexistingSaaSsolution and expansion of the solution footprint Work proactively with assigned customersoncontinuous improvement areasand advocate customer needs/issues cross- departmentally Collaborate & coordinate effectively with allBYinternal dept's (Consulting, PD, Onboarding, Customer Support, etc.) for faster resolution of issues Collaborate withBYProfessional Services/3rdparty implementation partners to track and approve transition from Implementation to Steady state phase Prepare and participate in Quarterly/Executive business reviews Collaboratewith the CSM to drive adoption and satisfaction Conduct periodic service reviews with customers (Provide SLA reports to customers and ensure SLA compliance) Lead Customer Escalations in the region as directed by the management What we are looking for: Bachelor's degree with 9 to 12 years of experience in supply chain domain and related technologies. Minimum 2 years experience Technical Account Advisor role or similar role (e.g., customer support, account management, customer success) Experience in application & understanding of SaaS technology landscape Experience managing critical customer issues with senior management good verbal and written communication Understand service management framework (e.g., ITIL) Strong project management & consultative skills Ability to work with BY overseas offices in different time zones Analytical and problem-solving skills dedicated team player as well as a proactive individual contributor Extremely well-organized with an ability to work well under pressure Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are looking for a Customer Success Advisor based in India office to support our EMEA-based customers in the Logistics Service Provider Industry (LSP/3PL) . We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally in an energized and growing team, this role is for you. Key responsibilities of this role include but not limited to: Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions. Serve as primary point of contact for any non-commercial relations and general escalation management. Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization). Understand customers industry and business processes. Own strategic customer account meetings and regular check-ins. Develop and manage a long-term adoption and value realization plan for each customer. Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS. Provide value-added recommendations to customers on industry trends and best practices. Build and maintain relationships with key C Level customer sponsors. Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders. Serve as a customer advocate in driving industry and Blue Yonder best practices. Perform business development within their accounts identifying cross-selling, and up-selling opportunities. Identify strategic risks and drive resolution. Specific goals center on the following: Customer adoption of SaaS technology. Customer reference-ability including speaking at Blue Yonder events, case studies etc. Customer SaaS solution expansion. Driving value for clients via specific QBR/EBRs leveraging Value based metrics of clients SaaS solutions. Offer thought leadership and domain expertise to help customers with Value realization. Key activities include: Communicate with senior executives at strategic accounts. Develop customer success roadmap. Conduct scheduled customer check-ins. Drive periodic business reviews. Monitor customer performance and relationships. Establish role as trusted advisor. Liaise with Blue Yonder internal resources as required. Facilitate value baselining and tracking. Curate for their customers appropriate product and industry information, and relevant Blue Yonder news. Oversee customer success value metrics workshops. What we are looking for: At least 5 years experience in consulting, professional services, implementation, customer success management, or account management or in industry required. Knowledge and experience in supply chain domain required. Customer facing experience required. Excellent written and verbal communication & presentation skills. Strong negotiation and stakeholder management skills. Experience in interacting with C-Suite Executives required. Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Data-driven with a commitment to drive/track consistent engagement process. Strong business and analytical acumen. Knowledge and understanding of SaaS technology landscape. Degree standard qualification. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a Data Security professional at Anlage Infotech, you will be responsible for ensuring the security of data through your expertise in Altr and Prisma DSPM (Data Security Posture Management Prisma Palo Alto). Your role will involve working with data security protection measures and utilizing your 3 years of experience with BigID Palo Alto Purview. Additionally, you will leverage your 3 years of working knowledge on SaaS technology services to enhance data security practices. Location for this position can be Bangalore, Pune, or Chennai, and we are looking for candidates with an experience level ranging from 3 to 8 years. If you are passionate about data security and possess the required skills, we encourage you to share your profile with us. To apply, please send the following details to sweta.k@anlage.coin: - Total Experience (Exp): - Current CTC: - Expected CTC: - Notice Period (NP): We look forward to receiving your profiles and potentially having you join our team as a valuable member contributing to data security at Anlage Infotech. Best regards, Sweta K,

Are you an experienced software sales professional with a proven track record of exceeding sales quotas Do you thrive in dynamic environments and possess the skills to drive business growth while delighting customers If so, New Relic invites you to join our team and take the lead in introducing our industry-leading Observability Platform to the rapidly expanding India Market. As a key member of our sales team, you will be tasked with acquiring new clients, expanding our customer base, and achieving revenue targets. Your responsibilities will include engaging with C-level decision-makers, developing strategic account plans, and driving the adoption of New Relic's technology solutions within Enterprise accounts. To excel in this role, you must demonstrate exceptional sales acumen, strong networking abilities, and a deep understanding of the software industry. Your success will be measured by your ability to establish and nurture long-term client relationships, identify new business opportunities, and consistently meet sales objectives. In addition to your sales expertise, you should possess a Bachelor's degree or equivalent qualification along with a minimum of 10 years of sales experience, with at least 7 years in the software industry. Proficiency in Salesforce (SFDC) and other software tools is essential, while knowledge of Application Performance Monitoring (APM) or DevOps would be a valuable asset. At New Relic, we value diversity and inclusivity, and we are committed to creating a supportive workplace where every individual can thrive. We encourage candidates from diverse backgrounds to apply and contribute to our mission of delivering exceptional products and services. If you are passionate about sales, technology, and driving business success, we invite you to explore this exciting opportunity to be part of our innovative team at New Relic. Join us in shaping the future of observability and making a meaningful impact in the tech industry.,

The ideal candidate for this position will have a passion for innovation and a desire to make a meaningful impact in the Media and Entertainment industry through the use of SaaS technology integrated with artificial intelligence and machine learning. You should have a proven track record of providing innovative solutions that empower customers to optimize their workflows, enhance monetization, and drive business growth leveraging technological advancements. Your role will be crucial in driving the success of our sales efforts by effectively communicating the value proposition of our SaaS AI solutions to potential clients within the Media and Entertainment sector. Your responsibilities will include collaborating closely with the sales and marketing teams to gain a deep understanding of client requirements, identify key stakeholders, and develop customized solutions that cater to specific customer needs. You will be expected to conduct detailed technical presentations and demonstrations of our SaaS AI products and solutions to potential clients, highlighting their capabilities and benefits. Additionally, as a customer advocate, you will provide expert guidance on how our technology can address their business challenges and help them achieve their strategic objectives. Furthermore, you will act as a liaison between the sales, product development, and customer success teams, offering valuable insights and feedback gathered from client interactions. It will be essential for you to stay updated on industry trends, emerging technologies, and competitor offerings to effectively position our solutions in the marketplace. Collaboration with the product management team to collect customer feedback and contribute to the continuous refinement and enhancement of our product offerings will also be part of your responsibilities. You need to be confident, articulate, and capable of synthesizing complex business requirements to deliver optimal technical and business solutions. The ability to demonstrate business acumen and foster collaboration with both internal and external teams is crucial. Independently driving technical solutioning, responding to opportunities, and estimating requirements will be part of your role. You should have a strong understanding of market needs, conceptualize and lead productized solutions, and support sales account planning and strategy initiatives. Qualifications and Key Skills: - B.E./B.Tech + MBA from leading institutions (Preferably in Comp.Sc/IT/Systems) - 8-12 years of relevant experience in technology product organizations, SaaS companies, or leading SIs - Previous experience as a pre-sales architect - Sharp thinking and fast learner with the ability to quickly grasp customer requirements, conceptualize solutions, and present ideas - Outstanding executive-level interpersonal and written communication skills - High degree of intellectual curiosity and ability to absorb new concepts quickly - Self-starter with an entrepreneurial mindset and experience in fast-paced environments - Previous exposure to B2B SaaS product models is preferred - Strong technical knowledge of broadcast workflows, OTT streaming platforms, automation, MAM, and AI technologies (Preferred but not mandatory),

Are you a software sales professional looking to advance your career to new heights New Relic offers you an exciting opportunity to work with an industry-leading SaaS technology solution in the India Market. As the leading Observability Platform globally, New Relic is experiencing significant growth. In India, we are rapidly expanding in Enterprise accounts across various segments, including Conglomerates, Large and Mid-size companies, Decacorns, Unicorns, Soonicorns, DNBs, and organizations with multi-million dollar cloud expenditures transitioning to cloud services. We are seeking an accomplished sales professional with a proven track record to drive our technology forward and ensure customer satisfaction. The role involves acquiring new clients and nurturing the existing install base, presenting unique opportunities for personal and professional growth. Your responsibilities will include exceeding quota expectations, building a robust pipeline through outbound prospecting, engaging with multiple decision-makers including the C Suite, and effectively communicating the business impact of our software to technical and business customers. You will be tasked with developing and implementing strategic account plans, meeting revenue objectives, collaborating with internal teams, and driving new business opportunities with partners. To qualify for this role, you should hold a Bachelor's degree or equivalent, have over 10 years of sales experience with a minimum of 7 years in the software industry, and a successful track record in net new software sales at the enterprise level. Strong networking skills within Indian conglomerates and large enterprises, along with proficiency in enterprise sales, are essential. A technical background and familiarity with software tools such as SFDC, Tableau, PowerPoint, and Zoom are also required. If you have expertise in Application Performance Monitoring (APM), Observability, DevOps, or related cloud software, it will be considered a bonus. New Relic values diversity and inclusivity, striving to create a welcoming environment where every individual can bring their authentic selves to work. We encourage candidates who resonate with our mission and values to apply, regardless of traditional or nontraditional career paths. New Relic supports a flexible workforce model, allowing employees to choose fully office-based, fully remote, or hybrid work setups to enhance their success. As part of our hiring process, candidates will undergo identity verification, eligibility checks, and criminal background checks in compliance with applicable laws. If you need any accommodations during the application process, please contact resume@newrelic.com. For further details, please review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.,