Customer Success Advisor

Job Title: Advisor / Customer Success Advisor

Process: Inbound / Outbound (Voice Process)
Location: Pune, Maharashtra
Industry: Sales, Insurance, and Customer Support

Key Responsibilities:

• Handle inbound and outbound calls as per business needs (Sales, Insurance, or Support)
• Provide accurate information on insurance products, services, and policies
• Assist customers in processing applications, claims, and resolving inquiries
• Maintain professional and courteous communication at all times
• Use company tools/software to log and manage customer interactions
• Troubleshoot issues and guide customers through solutions
• Maintain records and escalate unresolved concerns to the appropriate team
• Ensure compliance with company policies and procedures

What We Offer:

• Salary: Freshers: Up to ₹25,000 CTC Experienced Candidates: Up to ₹31,000 CTC
• Location: Pune, Maharashtra
• Opportunity to grow in Sales, Insurance, or Support domains

Requirements:

• Education: Graduation is mandatory
• Excellent English communication skills (both verbal and written)
• Strong interpersonal and problem-solving abilities
• Willingness to work in a fast-paced, target-driven environment

Send your resume to: alka@infiniserveitsolutioninc.com
Contact No. 9430856675

Job Type: Full-time

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Hadapsar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable with Customer Support Role for Insurance Domain?
• Kindly confirm date and time for the interview?

Language:

• English (Required)

Location:

• Hadapsar, Pune, Maharashtra (Preferred)

Work Location: In person