Customer Success Advisor

Company Description

Telephony.Co is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider. We enable startups and businesses to instantly obtain local support numbers from over 50 countries worldwide. Our user-friendly interface and robust backend architecture allow for the rapid setup of call centers. By integrating cloud computing with telephony, we provide a flexible telephony network accessible wherever there is an internet connection.

Role Description

This is a full-time on-site role for a Customer Success Advisor located in Dwarka. The Customer Success Advisor will be responsible for maintaining high levels of customer satisfaction, engaging with customers to enhance their experience, and ensuring customer retention through effective support. Daily tasks include addressing customer inquiries, providing top-tier customer service, and proactively identifying opportunities to improve the customer experience.

Qualifications

• Customer Satisfaction and Customer Engagement skills
• Customer Retention and Customer Support skills
• Strong Customer Service abilities
• Excellent interpersonal and communication skills
• Ability to work on-site in Dwarka
• Previous experience in customer support or related field is a plus
• Bachelor's degree in Business, Communications, or a related field