Customer Service/Customer Support Internship

As a Customer Success/Inside Sales Executive at CarIQ, your main focus will be on ensuring customers achieve their desired outcomes while using our product. You will build strong relationships, drive product adoption, and maximize customer value to enhance retention, satisfaction, and long-term business growth. - Increase customer satisfaction & retention by ensuring customers receive continuous value, reducing churn - Drive product adoption by helping customers fully utilize the product to achieve their goals - Enhance customer experience by providing proactive guidance and support to optimize usage - Build long-term relationships by fostering trust and loyalty through consistent engagement - Maximize revenue & growth by encouraging upselling, cross-selling, and advocacy to expand customer lifetime value Qualifications Required: - Excellent communication skills to respond to customer inquiries via phone, email, and chat with empathy and professionalism - Strong analytical skills to actively listen to customer needs and identify opportunities to provide tailored solutions and support - Proactive approach to identify and resolve customer issues before they escalate - Collaborative mindset to work with team members to improve service processes and share insights - Ability to maintain accurate records of customer interactions, sales activities, and follow-ups - Positive attitude to contribute to a positive team environment by being open to feedback and supporting colleagues,