Purpose of the role: The purpose of the customer success/ inside sales executive is to ensure customers achieve their desired outcomes while using a company's product or service. It focuses on building strong relationships, driving product adoption, and maximizing customer value to enhance retention, satisfaction, and long-term business growth. Key Objectives Increase customer satisfaction & retention: Ensure customers receive continuous value, reducing churn Drive product adoption: Help customers fully utilize the product to achieve their goals Enhance customer experience: Provide proactive guidance and support to optimize usage Build long-term relationships: Foster trust and loyalty through consistent engagement Maximize revenue & growth: Encourage upselling, cross-selling, and advocacy to expand customer lifetime value Selected Intern's Day-to-day Responsibilities Include Respond to customer inquiries via phone, email, and chat with empathy and professionalism Actively listen to customer needs and identify opportunities to provide tailored solutions and support Take the initiative to identify and resolve customer issues before they escalate Collaborate with team members to improve service processes and share insights Provide feedback and suggestions to enhance the customer experience Maintain accurate records of customer interactions, sales activities, and follow-ups Contribute to a positive team environment by being open to feedback and supporting colleagues About Company: CarIQ is India's first connected vehicle platform that enables individuals, OEMs, insurance carriers, telecom players, and fleet owners to unlock the value of data and improve their customer experience. With over 100 thousand vehicles on the platform and 1 billion-plus kilometer of driving data analyzed, CarIQ is the platform of choice for leading companies in India and abroad. We are a part of Varroc, a Tier 1 automotive component manufacturer incorporated in 1988 with a successful listing on the Indian Stock Exchange in July 2018. Varroc is a supplier of a diverse range of auto components to global two, three, and four-wheeler OEMs. Show more Show less
As a Customer Success/Inside Sales Executive at CarIQ, your main focus will be on ensuring customers achieve their desired outcomes while using our product. You will build strong relationships, drive product adoption, and maximize customer value to enhance retention, satisfaction, and long-term business growth. - Increase customer satisfaction & retention by ensuring customers receive continuous value, reducing churn - Drive product adoption by helping customers fully utilize the product to achieve their goals - Enhance customer experience by providing proactive guidance and support to optimize usage - Build long-term relationships by fostering trust and loyalty through consistent engagement - Maximize revenue & growth by encouraging upselling, cross-selling, and advocacy to expand customer lifetime value Qualifications Required: - Excellent communication skills to respond to customer inquiries via phone, email, and chat with empathy and professionalism - Strong analytical skills to actively listen to customer needs and identify opportunities to provide tailored solutions and support - Proactive approach to identify and resolve customer issues before they escalate - Collaborative mindset to work with team members to improve service processes and share insights - Ability to maintain accurate records of customer interactions, sales activities, and follow-ups - Positive attitude to contribute to a positive team environment by being open to feedback and supporting colleagues,