Customer Service/Customer Support Internship in Thane, Navi Mumbai, Mumbai, Mumbai

Looking for smart, enthusiastic, and well-groomed Hotel Management interns in Mumbai to gain hands-on experience with a fast-growing South Indian QSR brand!

Company Brief

This is a famous South Indian QSR joint that started in Mumbai during the lockdown and now has over 30 outlets across the city, with a few more in the pipeline. Considering the immense customer love and response in this fast-paced city, we are looking to take the customer experience to the next level. This internship position has been created to gather feedback and enhance the overall dining experience.

Role Brief

This intern will be responsible for gathering customer experiences, pacifying customers if needed, auditing all processes as per the checklist provided, and coordinating with the outlet Incharge.Location: Mumbai Airport, Airoli Mindspace, Mulund, Ghatkopar, Sion, MatungaNo. of Positions: 8 (at least 1 at each location)

Selected Intern’s Day-to-day Responsibilities Include

• Interact with customers to ensure they have a delightful dining experience.
• Handle and resolve customer concerns on the spot with professionalism.
• Conduct daily audits using checklists (kitchen hygiene, wastage control, order delivery & customer service).
• Learn the operational flow of a fast-paced food chain.
  

Perks

• Paid Internship
• Comprehensive training before you start
• Exposure to multiple outlets across Mumbai
• Great opportunity to sharpen customer service, audit & operations management skills
• Perfect for Hospitality Management / Hotel Management students eager to gain real-world experience in the F&B industry 🚀
  

Join us to learn, grow, and make a real impact on customer experiences in a thriving F&B environment!
About Company: BlueHat Synapse partners with organizations in creating and implementing business strategy, human resources, talent acquisition, learning & development, process automation, and CSR activities.