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Vamaship
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Customer Service/Customer Support Internship in Mumbai (Hybrid)

Customer Service/Customer Support Internship in Mumbai (Hybrid)

Vamaship

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform:

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Skills Required

service support excel chat tracking transactions processing onboarding training retention communication logistics aggregator shipping management learning cutting technology

Work Mode

On-site

Job Type

Internship

Job Description

As a customer service/customer support intern at Vamaship, you will play a crucial role in providing exceptional support to our clients. Your proficiency in spoken English and Hindi, along with your skills in MS-Excel and client interaction, will be essential in ensuring top-notch service delivery.

Selected Intern's Day-to-day Responsibilities Include

Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
Assisting clients with tracking shipments, resolving issues, and providing updates on their orders.
Maintaining accurate records of customer interactions and transactions in MS-Excel.
Collaborating with the operations team to ensure smooth order processing and timely delivery.
Providing support to clients during the onboarding process and addressing any concerns they may have.
Participating in training sessions to enhance your knowledge of our services and improve customer support skills.
Proactively identifying opportunities to improve customer satisfaction and retention through feedback and communication with the team.

If you are a motivated individual with a passion for customer service and logistics, we invite you to join our dynamic team at Vamaship and make a positive impact on our clients' experience.
About Company: Vamaship is a tech-driven logistics aggregator that empowers e-commerce sellers across India. By partnering with leading courier services like BlueDart and Delhivery, Vamaship streamlines shipping through real-time tracking, delivery & returns management, COD management, and timely communication at critical milestones. As an intern, you'll gain hands-on experience in a dynamic environment, learning about cutting-edge supply chain technology while helping create seamless shipping solutions for growing online businesses.

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Customer Service/Customer Support Internship in Mumbai (Hybrid)